Eco Plumbers, Electricians, and HVAC Technicians

I shopped around for a new water heater, installation, and new company to provide maintenance for my household utilities. Bob Hickey showed up and worked on behalf. He found out that my water heater was still under warranty (other companies didn't even look it up) and he worked tirelessly with Jacob Halter to make sure I got the best deal and best solution for me. I can't wait to work with this company if everyone there is like these two. So far, I wouldn't recommend anyone else.

Absolutely phenomenal service from beginning to end. When questions about a diagnosis for our furnace arose The younger guys were very quick to bring Eric in for further diagnosis which made us feel like we were their only customer for the day. Every single person we’ve dealt with has been exceptional. By far the best experience I’ve had with plumbing or HVAC issues. They diagnosed and repaired one of our furnaces and replaced the second one within days of my phone call. Amazing. Highly recommend .

Called eco for furnace service ahead of a cold snap. Eric Spencer arrived and helped explain the issues he identified and the plan to help with short term results, along with more sustainable long term solution. He was happy to have me watch him work and explain in the process in more detail- I'm that person that's genuinely curious and like to learn about how my home operates. He worked efficiently and left no trace. The pricing seemed reasonable. I was very satisfied with eco and the work Eric completed. I'd be happy to work with them in the future.

I made a call for an appointment in a new town and Eric Spencer was who they dispatched to come to my new home. He was so professional and helped me understand what I needed and explained everything. He was very polite and not salesman type to sell me unwanted stuff. I’m very pleased with how he was. If I’m ever in the Marion Ohio area I will definitely want him to come back.

I have unfortunately been very unsatisfied with my experience with Eco. Some of my frustration in this whole process has been due to factors outside their control so I am not putting all the blame on them. However, there are some things I wish were handled better and that could have been prevented. I had a broken drainage pipe underground where the sump pump discharge piping and downspout pipe met. Eco determined I needed full pipe replacement from the beginning of the sump pump (in our backyard) out to the street. Cost was $6,100. After some cancellations due to Eco’s busy schedule (not mine), they finally came out only to be told that utilities (except for water) had not been marked and flagged. The workers waited outside all day in their truck for utilities to be marked but they never came. They waited outside in their trucks from 8am-5pm. Days later gas came and marked but internet and electric did not. It was the day before they were set to come out again. I messaged Eco saying it was not yet marked for these 2. This was the reply I received: “Hi David! We were notified that AEP, Brightspeed, and Charter (Spectrum/Time Warner) were all no conflict at this time in the digging area! Thank you for checking!” The next day the guys came out and started working. Within the hour our internet cable was cut….awesome. Apparently there was a conflict, which was obvious. They kept working until the guy came to my door and said they were getting close to the depth of where the electric line would be. He asked if I wanted them to continue but I might risk getting our power to the house cut. I appreciated him asking this time and told him, “No, I’d rather not risk it.” They left and told me there would be another day scheduled. They left with some of the work done and deep uncovered canal where they did not finish. Note: I have two toddlers. Open spots like this, mud from rain, all of it is super hard to keep toddlers clear of. Power came out and marked/flagged. The work was finally set to be finished. They came out while I was gone. It was my wife and two kids home. All the other days I flexed my work schedule to be home but I couldn’t on this day. They finished the work that day but the mess of our yard was kind of ridiculous. They finished out in the rain. Their machine made such a huge stretch of our yard so unnecessarily caked with mud. They led their machine and ran the pipe through a landscaped area that my wife had just planted flower seeds in. They easily could and should have gone around it. We’ve spent hours trying to consolidate the mud areas so we don’t have so much grass killed. It was so much hassle, such a long process and at the end of it all we get to spend hours trying to clean up the yard mess and I got to pay $6,100 for it. I do have confidence though that I won’t have to worry about the pipes breaking again. They put quality pipes in. So some of it was outside of their hand, but other parts definitely could have been prevented. I just feel frustrated with how things went and would be hesitant to call Eco again. Their communication is good, but with how much we paid out I was hoping to feel satisfied afterwards with their good work. After sharing with the company my experience they sent someone out to look at the yard. It was after I spent hours working on it. He acknowledged the frustration but ultimately said there wasn't anything they could do.