Capriccio

I am writing to share feedbackregarding our experience at your restaurant on Valentine’s Day. My husband and I have been coming here for years and have always enjoyed the atmosphere and level of professionalism from your staff (before Brittany) In fact, my husband had made a reservation elsewhere to surprise me for Valentine’s Day, but I requested that we come to your restaurant instead because of the positive experiences we’ve had in the past. We understood that it would be a busy evening and, since we did not have a reservation, we chose to sit at the bar. After noticing two open seats toward the end, we sat down and waited to be greeted. Unfortunately, we were not acknowledged in any way—no eye contact, no greeting, not even a brief “I’ll be with you shortly.” Even though there were 2 women one with glasses and the other with the half cut hair. We waited approximately ten minutes without any interaction. I then said “excuse me” to the bartender (a woman with a partially shaved hairstyle). When I received no response, I said it again a bit louder. At that point, she turned around and I asked if we could have menus. She handed them to us and stated that we had 15 minutes to order. The menus were placed down in a manner that felt dismissive, and the interaction came across as cold and unwelcoming. If there was a time limitation due to reservations, we completely understand. However, it would have been appreciated to be informed of that upon sitting down, rather than after waiting without acknowledgment. While I recognize that Valentine’s Day can be overwhelming for staff, it should not be evident to customers, especially in a customer service setting. Shortly afterward, April approached the bar area and I heard (half head shaved lady) say mentioned that we were assigned to her. From the moment April greeted us—with a smile and a warm introduction—our experience completely turned around. She was attentive, professional, and kind, and truly salvaged our evening. We are very grateful to her for that. I also overheard the bartender(half shaved) say, “I don’t care about being nice, I really don’t care.” Whether or not that comment was intended for us to hear, it was disappointing and concerning. I felt it was important to bring this to your attention. We have always enjoyed coming to your establishment and hope that this feedback is taken constructively. We would also like to specifically commend April for her outstanding service. Because of her, we will return—and we will be sure to visit when she is working. Iam bring this to your attention as I do not want others to feel this way as customer service is vital for business success, driving retention, building brand reputation, and increasing profitability by creating loyal and repeated customers. I look forward to management reaching out to me via phone about my experience.

What a great old school feeling place! Valet service during all opening hours! Old fashion coat check as soon as you walk in the door. Then you walk down a few stairs to the cellar resteraunt that dimly lit with a fire place. Plenty off staff on hand for quick seating and service. The food was spot on delicious!

We decided to go here for our anniversary after seeing favorable reviews online. We couldn't have been any more disappointed by the experience. First thing we noticed was the chaoticness of the wait staff navigating the dining room. It was also pretty loud in there. However, the biggest disappointment came from the food. I feel like we weren't only robbed a great experience, but the $265.00 pre gratuity bill was the biggest crime. We ordered two appetizers which were fine. We enjoyed the Grilled Caprese appetizer. However, we ordered the Beef Wellington, asking for it them both to be medium. What we received was laughable for such a supposed high end restaurant. Both steaks came out rare, blue in the middle, with the pastry barely cooked. The whole thing exploded when I cut into it. I am not picky, so I decided to eat it without complaint, but my wife struggled to get past the blue and bleeding steak. The plate was covered in blood, and the pastry was a ball of play doh from being so undercooked. It took 10 minutes just to find our waiter to get them to fix her plate. I thought to myself that being such a high end place, they'd bring her a new one, cooked to temp, and without the pastry being raw. Nope! 5 minutes later, they bring her steak back, with the pastry thrown away, and it clearly having been put in the oven or mocrowave- who knows. What was laughable was that the steak was still undercooked and they threw on a bunch of hard undercooked carrots. It was disgusting. Thats not even mentioning the $18 drinks that were already in a small glass, containing 90% ice. So much ice in fact, that it hurt your teeth and made it difficult to drink the few drops of alcohol they spared. I will never be coming back to this place and I will be sure to make sure my friends and family dont make the same mistake we did. We ended up spending $315.00 for two entrees, two appetizers, and four drinks. For a dismal experience that almost ruined our special night, if it hadn't provided humor after the fact, with how God awful it was. Crazy they can get away with serving such mediocre food for outrageous prices. I could cook a Wellington better than they did. Be sure to look at the photos for how raw and gross both plates were.

My family and I dinned here for Brown universities family weekend. The restaurant has an incredibly unique layout, stairs to go down are located immediately at the entrance and the majority of the establishment is an elegant, cozy basement. Overall, the atmosphere is very warm- Great for dates, family & celebrations. They have a standard sized menu and a ton of wines which my family enjoyed. However the bottle they chose was dated from 2022, and I think the taste was a bit immature considering most wines need a few more years to fully taste their best. The food was ok in my opinion. Everyone agreed that their pasta was a salty, I think the ingredients were great quality but it definitely was over salted. I'd suggest asking them not to include salt in your food so you can control it your self. Service was impeccable. Our waiter(s) had phenomenal table side manor. But to be transparent, we felt rushed! The waiters made us feel like their main objective was to get us out as quickly as possible. I'm sure some may appreciate it, but I think it's more than appropriate to allocate at least 5 minutes to decide what to order. In conclusion: Id recommend this restaurant for special occasions, just be sure to request your food unsalted, and add it in your self if interested to avoid our situation. And if you care about the taste of your wine, be sure to look at the bottle year.

My husband and I came here to take out our younger cousins in Providence. We love visiting Newport, and found this restaurant that sounded great. It definitely did not disappoint! The menu has a great variety with something for everyone and their dishes are served with class. You can tell the chef(s) that created it have a great palette. Nothing was okay—everything was phenomenal. The service was also phenomenal. We had a large party of 7 and were seated in a semi-private room, but it ended up being private that night. Wonderful atmosphere. Will definitely be back again one day. Thank you for a wonderful experience!!