Canyon Ranch Lenox

I recently had the pleasure of interacting with Trish at the boutique (gift store) in Canyon Ranch, Lenox Massachusetts. She was extremely helpful. Trish guided me with sizing, gave me great insights on the most popular items, and even setup an account for me. She made a fabulous impression, not only with her help but also in representing the resort as a whole. Thanks to her, I'm even more excited to meet the rest of the team who provides service at Canyon Ranch Lenox. I'm genuinely looking forward to meeting her in person when I visit at the end of April 2026!! I also just spoke with Ren at the front desk and looking forward to meeting her when I arrive in April. She's been incredibly helpful, answering several of my scheduling question's and offering thoughtful suggestions. She's not only informative, but also a pleasure to talk to! I'd give Ren a full 5 stars. Her stellar assistance makes me confident the rest of the team will be just as fantastic! Can't wait to experience it all!

Just amazing. Spa and gym amazing. Service and staff amazing. Grounds and outdoor activities amazing. Guests you meet there amazing. Kind people who take great care of you and attract other wonderful clientele as well that make it an all around amazing resort.

We had an incredible stay at Canyon Ranch. The class programming was wonderful— such a thoughtful variety of wellness, fitness, and mindfulness offerings, all led by knowledgeable and engaging instructors. The restaurants were absolutely delicious, and the spa amenities were a highlight. We especially loved the cold plunge, hot tub, sauna, and steam rooms — and the long open hours made it easy to truly settle in and enjoy everything at a relaxed pace. My facial was incredibly relaxing and such a treat. The staff was genuinely warm, attentive, and accommodating from start to finish. What really stood out was that so many of the team members we spoke with have been there for many years — which says so much about the culture and care behind the scenes. The concierge team was also available prior to our visit to answer any questions, which made planning seamless. The entire property was spotless and beautifully maintained. We left feeling well rested and restored. Highly recommend to anyone looking for a truly elevated wellness experience

Everything about this place is so incredibly relaxing! From the moment you step onto the property you feel taken care of. There’s so many staff available at all times, and everybody is incredibly polite and helpful. I love that tips are included because that’s one less thing to think about, so my hope is that the staff are well compensated. The food is great, and the staff was SUPER attentive to my allergies. Shout out to Alex, he’s incredible. The spa is impeccably clean, including the pool. Classes are fun, not overpacked which I really appreciate. We visited Tucson before, but something about this location makes it extra special. As long as the service and offerings are kept at this level, we’ll be coming back.

I will begin this review by saying that I have been a guest at Canyon Ranch over 15 times over the last 25 years. I always had a wonderful experience. I had not been back in the last 6 years so I decided to go again and bring my 2 adult daughters. What a disappointment! Not sure what has happened to the Canyon Ranch that I knew and loved. The fitness classes are more limited and the app made it more difficult, as it encouraged you to sign up for classes ahead of time. We didn't always know what class we would be in the mood for. The service in the dining room although polite, was extremely slow causing us to rush to get to the class even though we had left ample time to eat and relax. I have hesitated to post this review due to my long standing fondness of Canyon Ranch but I was particularly disturbed that I wrote these as suggestions after I left and Canyon Ranch reached out by phone to discuss. I was happy they did, however they left a message to call back to discuss, which I did on 3 different occasions and my calls were never returned. The most offensive part of this is that we went in June, the weather was warm and the air conditioning was not working. The hallways were very warm and they had to shut down the cafe, taking away another option for us. This was never addressed nor were we told was happening until we showed up at the cafe and they told us it was closed. I had been raving about Canyon Ranch for years and was so disappointed to bring my daughters and have this experience. Shame on Canyon Ranch for not following up more with someone who has been a long term guest.