Caliber Collision

My experience at Caliber Collision was a great experience. Megan kept me informed throughout the entire process. She and her team are friendly and efficient. They were slammed because Nashville had just begun to come alive again after the terrible ice storm but she made me feel like I was top priority. I definitely recommend this Caliber location if you need repairs. Thanks Caliber Kelly S Douglas

They did a great job on the body damage. It was easy to drop off the vehicle on the scheduled date, and they helped arrange getting me a rental. The staff @ the downtown location were very helpful and professional. I appreciate getting the text messages of the vehicle's status. Be aware, however, the Caliber's "Lifetime Warranty" has fine print. The "lifetime" portion applies I suppose to their paint/body work, but parts are covered only by the part mfr, which seems to average around 1 yr. I think they should be clearer about what exactly they warrant. It is misleading. Two years ago an accident damaged the driver's-side headlight. The replacement headlamp (from the OEM) failed in less than a year, its aim was off. We didn't see an urgency in getting it fixed right away. By the time we did arrange repair, more than a year had passed and the warranty had expired! The headlamp assembly had to be replaced. The part alone cost over $1,400. and it's a Mazda -- it's not a BMW or Lexus!!

Caliber did a fantastic job on fixing the damage on my car. Josh was very communicative and kept me informed every step of the way. What was estimated to take 3 weeks only took 10 days! Very pleased with their services!

Austin and the team were incredibly professional and courteous during my repair process. They kept me informed as things progressed and restored the vehicle to excellent condition. Thank you.

The staff at this location is superb. Not only are they patient and kind, but they handle challenging situations with grace. Lisa was so accommodating to me with scheduling and I truly appreciated her working around my schedule. Jordan explained the services in a way I could understand, which was something I didn’t experience when receiving other estimates. For most of us, this is a frustrating and at times shameful (that’s why they call them accidents!) situation to be in, and it’s really important to feel seen and taken care of. You’re in good hands here. Update: I picked my car up today and am absolutely impressed by the incredible job done by the caliber collision team. Overall, the work took just short of a month. I was constantly updated via text and phone call on the progress of my vehicle. I am so pleased with the service and quality I received.