B&L Automotive Repairs, Inc.

I was overjoyed with the wonderful work done by B&L. They were recommended to me after a winter tragedy happened to my deeply beloved 2001 5spd Honda Civic, which other shops said was unsalvageable. I had faith and left my Honda with Al, one of the techs at B&L. The job that he did absolutely blew me away. Not only had he installed the new right quarter panel, trunk lid, tail lights, and rear bumper, but he had completely straightened all bent metal and returned the shape of the trunk to normal. The paint was corrected and matched perfectly with the rest of the car (this is 25+ year old paint). The car was fully detailed and cleaned inside and out. It looks immaculate and while it was in good condition when I purchased it a few years ago, it now looks much better than I’ve ever seen it. 😃💫 Payment and pick-up was straightforward and easy, and Al kindly provided me with updates and explanations throughout the process. He is clearly very good at what he does, and he’s friendly and a good conversationalist to boot. Special mention to front desk ladies Dominique and Diamond, who were also a joy to chat with and were very helpful during my drop-off, waiting, payment, and pick-up processes. I have already recommended B&L to a family member and would recommend it to anyone needing any kind of body work. 1 - before incident 2 - after incident 3 - after B&L finished work 🥳

B&L does great work all-around. Not only do they complete the repairs thoroughly, but they communicate well during the process to make sure you are aware of just what they're doing, how long it will take, and how much it will cost. Handling repairs through an insurance claim with them is a very smooth process, too. I will likely be using them for a long time!

I chose this shop based on positive reviews but was extremely disappointed with the quality of work. My vehicle was backed into in September and finally returned today after multiple trips back. At pickup, the hood was misaligned and the bottom bumper scratched. At home, I found additional issues: a cracked aftermarket (AFK) headlight, clear coat drips, and polish/burn marks around the driver-side door. While the burn marks didn’t go through the paint, they still reflected rushed workmanship. I spoke with the general manager about these concerns, but none were properly communicated to the technicians. I later learned the manager had been terminated, which explains the miscommunication. The CAPA-certified hood didn’t fit properly, and despite multiple corrections, the front hood/bonnet was still scratched at one point before being fixed. Even after everything, the hood alignment was slightly off, and I was told there was nothing more that could be done because it was OEM. I still don’t understand how the shop released my vehicle in that condition—an aftermarket (AFK) headlight was cracked, the paint had issues, and the CAPA-certified hood was misaligned. My frustration wasn’t about waiting for parts; it was entirely with the quality of work and having to bring the vehicle back multiple times to address issues that should have been fixed the first time. Communication was extremely poor—I did not receive a single email, text, or phone call with updates, which was especially surprising given that other reviews mentioned regular updates. It was also clear the shop seemed frustrated with my follow-ups, but that is not my fault—these issues arose because the work was not completed properly initially. I’m glad insurance covered the cost, as I would not have wanted to pay for this work myself. While most issues were eventually corrected, the process shows a clear lack of attention to detail and oversight, which is frustrating given the high cost of the repairs.

I had an excellent experience at B&L Body Shop, thanks to Isaac. He went above and beyond to make sure I was taken care of — from explaining everything clearly to working out a great price. I’ve been here before and they do awesome work. You can tell he genuinely cares about customer satisfaction and wants you to leave the body shop knowing you got the best price and service. Ask for Isaac if you want excellent service. Although everyone here is friendly and knowledgeable, I really appreciate the time and effort he put in to make the whole process smooth and stress-free.

Highly do not recommend this auto body repair shop, they are totally corrupt when it comes to working with the insurance companies, and do slow lousy work from what we came to find out, taking a vehicle apart and putting them back together properly was a major task and not done right, and blame the customer or say it was like that before bs., and all that was done was technically not needed for what needed to be done which was back side body fender work and a paint job, they ended up stripping the whole car down, which was over kill, they didn’t take the right steps to deliver quality service or work, 3 months they kept our car costing $15250.00k., and we were not happy with the end results and they treated us and the car as like we were an inconvenience and they meaning the so-called Manager said they would never have taken this work seeing how old the car was, which was amazing to hear after the fact of the service advisor writing up the paperwork., all While firing him this service advisors. The office here is ran like a hot mess. Best to find a better shop. Don’t go based on years in business and high reviews ratings and them being in network of your insurance companies, like we did, that was our biggest regret.