Bright Power Electric

I honestly don’t understand where the positive reviews for this company come from. I have a background in electrical work, and it’s clear they rely on customers not knowing any better. If I could give zero stars, I would. It started when I called regarding flickering lights under load in three of our rooms. I’m in Sorrento Valley and saw their high rating, so I booked a call. Things went downhill immediately. The first technician, Daniel, showed up four hours late with no notice; I had to call the office myself just to find out if he was still coming. Instead of a proper diagnosis, Daniel’s first move was to try to sell me a $6,000 upgrade to a 200A panel. Keep in mind, this is a one-story house with gas appliances and no EVs—we have never once overloaded our 125A panel. He admitted I didn't necessarily need it for the current issue, but "would eventually." He moved a few breakers around and started checking all junction boxes for lose connections before he had to go. The scheduling after that was a nightmare. After multiple reschedules and a month of waiting, they sent a different technician. This second guy spent half the visit "roasting" Daniel, claiming he was a "commercial guy" who didn't know residential work and insisted it cant be a lose connection. He immediately tried the exact same $6,000 sales pitch. When I pushed back, he spent the rest of the time on the phone with his boss before pivoting to a $2,000+ quote just to replace the neutral bar and breakers. He said he will offer that if he had the parts and he will call be back in an hour. 5 hours later he realized he didn't have the parts, he eventually sent a final quote for $5,499... just to replace my 125A panel with another 125A panel. Fed up, I called a different electrician. He came out the same day and actually performed a diagnosis. The problem had absolutely nothing to do with the panel. It was a combination of back-stabbed outlets and an overloaded circuit. We split the circuit and pigtailed the outlets, solving the problem once and for all for a fraction of Bright Power’s lowest quote. Bright Power didn't want to fix my problem; they wanted to sell me unnecessary upgrades. If you aren't familiar with electrical work, they will talk you into thousands of dollars in "repairs" that won't even solve your issue. Eventually they will probably get to the issue but only after you have poured thousands on the other unnecessary upgrades. Go literally anywhere else.

They were easy to reach, set up a same-day appointment for me and had the job completed upon site. Alejandro was the electrician helping me and I cannot say enough good things about him! He was communicative, prompt, professional, and incredibly knowledgeable. He quickly diagnose the issue and walked me through it step-by-step, and then resolved it. I really appreciate the service and will definitely be using your services in the future!

Gabriel has been so great during our panel upgrade process! Once we contacted brightpower, Gabriel came out and really explained the process. He also was able to get our car charger installed for a future EV. Thank you also to Mark for assisting in getting permits and the paperwork done to get our projected completed. The work turned out great!

They cut the power to my brand new AC and used the breaker for the EV Charger. They stopped responding to me and refused to address the issue. I had to pay $350 for the HVAC expert to splice the new condenser power cable they just put in. This company does not know what they are doing and will leave your home in a worse condition.

I hired Bright Power Electric for electrical troubleshooting and repairs, and the experience was excellent from start to finish. Mark, the manager, was very responsive and kept me informed throughout the process. The technicians arrived on time, quickly diagnosed the issue, and explained what was going on in a way that was easy to understand. They were able to resolve the problem efficiently, made sure everything was safe and up to code, and didn’t try to upsell anything unnecessary. The professionalism and honesty really stood out. I highly recommend Bright Power Electric, Mark, and their technicians for anyone looking for reliable electrical work and great customer service.