Atlanta Roofing and Siding

All of this horrible reviews are correct Will Stogner is the most rudest and unprofessional I have ever dealt with and will never ever call on him again. He claims he's helping so that he can charge you more money and does not let you talk ask or explain. and if you try he hangs up on you claiming you are harrasing him and his company.

I wanted to use this business, but after only 2 minutes on the phone with Will, he hung up on me. Our case is a bit unorthodox, but I don't feel that I was even able to explain it before he ended the call abruptly. He did say that he was a "cool guy to work with" but accused me of trying to "get smart" with him. Again, we had a not so unique, but novice question which was as follows: We're under contract on a townhome where we known the roof to be 18 years old and to be the owner's responsibility to replace. So I asked for a quote on the project. While I understand that I'm not the present owner I wanted to get my name on his list and schedule for shortly after close, which seemed reasonable to me (apparently this type of request in roofing is heresy, but it's not for windows (Pella is coming out on inspection day)). Not to mention the upside potential of possibly cross selling into surrounding units and doing a larger project. I knew it would take a "cool guy" or at least an enterprising one to hear me out, but I couldn't get far enough down the path before I was hung up on. I guess business is booming, but I can't recommend working with someone with this style of customer service.

Company did a siding repair and estimate on siding replacement. Worked with Will and Chris. Both were pleasant and courteous and got the job taken care of quickly and efficiently! Will definitely be working with them again when the time comes to replace the siding completely!

I just had a terrible customer service experience. I called to inquire about getting an estimate on siding for our home. The man I spoke with had a very nasty tone, was extremely rude, and proceeded to cut me off. This was from the onset of the conversation. I even attempted to turn the conversation around to a more pleasant tone and he became increasingly more hostile and I found myself saying in my mind, "How did we even get to this point??" When he began cutting me off, I stopped and said, "Ok. I'll wait." He responded, "Wait for what?" I explained to him that I was waiting for my turn to speak since he insisted on cutting me off. He continued to be nasty and I politely said, "It's apparent that we got off to a bad start, so I don't think this would be a good fit. Have a good day." He responded with,"Yeah, you just beat me to the punch." Unbelievable. I have been a teacher for 8 years. Being a teacher requires a great deal of customer service skills. Prior to that, I worked in the customer service industry for 13 years answering phones, serving customer needs, responding to emails, etc. A customer's first impression means absolutely everything. This begs the questions, "Does he even want business? Is he in the wrong line of business? Should he hand the reigns of the customer communication side of the business to someone who is more customer-service oriented?" If he keeps this behavior up, he is putting that company and those employed at that company in serious jeopardy of losing potential customers. I am still sitting here shocked, appalled, and confused as to what I just experienced. I read the reviews and I see that other people have had a terrible experience with this person(I pray it's not more than just him and that we are all referring to the one person). I'm not leaving this review for the purpose of telling anyone to run in the other direction. This company may very well do excellent work. However, please just consider that excellent work and excellent customer service go hand in hand. If a person you are potentially hiring displays this sort of attitude at the onset of the conversation, this is a huge red flag. Best of luck to you.

I spoke with Will to schedule an estimate for some siding work on a house we were considering purchasing during our due diligence period. Will was rude initially when scheduling the estimate, getting angry with me when I corrected him after he said he wanted to schedule "the work" and I clarified we wanted an estimate done, not the work itself. Clyde, who came out and did the estimate, was on time and very nice. However, when Will called back with Clyde's estimate, I told him we didn't think we were going through with the purchase on the house, at which point he said, "So we did this estimate for no reason?" even though we clearly explained we were trying to decide whether we could afford to have the work done before purchasing the house. I was extremely unhappy with Will's attitude throughout the process, and we will not be contacting Atlanta Roofing and Siding for any work in the future after this experience. EDIT: In regards to the response below, there is still somehow a misunderstanding despite the issue being explained multiple times, which plays into our initial complaint. We DID intend to purchase the home, as we explained multiple times, but we wanted estimates to ensure that we could afford to get the work done it after we purchased it. Atlanta Roofing & Siding's estimate was the last one we received, at which point we made the decision not to go through with the purchase of the home. Will called my phone multiple times after he saw the review I left, asking me to take it down, but we are both so unhappy with our experience that we have decided to keep it up and edit it to ensure that this miscommunication is hopefully resolved and future customers are aware of the issues they may have when working with this company.