VASA Fitness

I love the gym! Besides the fact I just signed up in January and they did not inform me that the pool and the showers were going to be closed for 2 months this is a big inconvenience in my day. Not to mention the next closest Vasa is over 20 minutes away from me. Do better at informing new members when they're not going to get use of the full gym but are expected to pay full price for months

I canceled my Planet Fitness membership in December to join VASA, and I regret it. At Planet Fitness I paid $20 a month. The gym was consistently clean, equipment was never broken, massage chairs actually worked, and I could bring a guest every single day without issues. I come to VASA faithfully every day. This month I am being charged $130 for my membership, plus a $20 late fee, bringing my total to $150. I get paid later today and fully intended to pay, yet I was denied entry using my friend’s guest pass because my account balance was not paid. This policy was never clearly explained when I signed up, and I do not believe it was communicated transparently at all. The way this was handled felt uncomfortable and honestly discriminatory. When I asked questions, staff acted as if I was being hostile simply for wanting clarity. Meanwhile, staff often sit at the front desk talking while the gym itself is dirty. Disinfectant wipe stations are frequently empty, forcing members to walk across the gym just to clean equipment. Broken equipment is common. The only reason I joined VASA was for the sauna, which is now unavailable for the next two months, and for the classes. Yet classes come with cancellation fees of $3 the first time and $10 after that. On top of everything, there is a $25 cancellation fee to leave this gym. So let me understand this. I am paying $50 a month for a dirty gym, broken equipment, an inactive sauna, unfriendly staff, and constant fees. This month alone I will be paying $175 total. This feels like nothing but a money grab. Your gym is not exceptional enough to justify these policies or this attitude. I am seriously considering going back to Planet Fitness on Thompson, where I paid less, received better service, and was treated with basic respect. I joined VASA based on a recommendation, and that was a mistake. I will be making sure others know exactly what to expect.

I've been with vasa for only 3 months or so. I switched from Planet Fitness because my dad told me he thought I'd like vasa better. Terrible. I don't know what all to even say cause I'm beyond frustrated with this gym and their staff. The equipment isn't taken care of its always broke or dirty and the staff just stands around talking at the front desk. My planet membership was $20 a month i got to bring a guest whenever I wanted tanning/message included. I pay $45 a month at vasa for only 2 guest passes a month and everytime I try to use my guest pass it's a huge deal! I gotta know the guests birthday, phone number, email and they gotta have their ID and the one time I go to use my guest pass for my friend (because her vasa balance was late by 1 day) they would not let her in. So what is the point? The only thing I really liked about this gym was the classes and sauna but I don't use the classes enough and scared to sign up because of the $3 fee the first cancel then after that its a $10 fee if you have to cancel and the sauna is closed till late March along with the pool and showers/changing room. So just a bunch of stuff I'm paying for that I can't use. They have all this money to renovate but no money to keep the equipment they already have. I hate switching gyms but really thinking about going back to Planet on Thompson. The staff at vasa needs to get off their high horse and start treating their guests like real people why am I paying $45 and they are still so unfriendly?

As of Nov 10th. Ellen called me at 7pm claiming to have cancled my membership due to this review and my opinions...(Correction GM Emma) Our Thompson Road location is Disgusting & falling apart more and more. We dont have a working facility that anyone can focus on health and recovery. Dirty and broken environment is not only my opinion it is other customers (approx 14,000 at this location) view of facts they are paying you to experience. VASA Corporate I have made you guys aware of these concerns and many employees through Paramount, and other management since April 25' about the facilities ever worsening state. Tristan hung up the phone on Paramount and I when I was asking when all these repairs would be finished? Your management? Leslie on a Saturday (Oct 18, 2025) used smart ass tones to answer or to avoid answering the same questions I have addressed here on Google & with Paramount via email since April 25'. __________________________________________ 1. The showers in the mens locker room! Just shut it down, this is Ghetto. Attached photos. Missing shower doors(3) Zero soap boxes in all showers stalls. The stalls with doors are out of order. The showers are growing mold also as if I needed to mention. Broken TVS all across the facility. Even in the main Room no sports no nothing. TV in mens locker room is just removed wires hanging out. Our lockers themselves need cleaning maintenance inside the boxes🤢The benches and countertop are deep stained wuth oily black prints from high volume of people (approx 14,000) and zero cleaning maintenance. The swimsuit drying machine thats spin drys people's underwear and shorts smells from the other side of the room. It can be smelled over the gases of a man in the bathroom with a high protein diet. Nope not putting my genitals close to clothes that were dried in that box that is never cleaned with bleach. Fans never seem to work in all of the facility. No proof other than they are never on. The cardio equipment is growing new colonies of bacteria from ages of sweat and dirt and all-around. There are bolts from equipment falling apart laying on the ground showing facts that no one has cleaned or maintained since at least April 25'. The Hot Tub that was broken since April 25' is now operational as of Oct 25' when I visited it was not hot:/ and the water level was belly button height very low. Simply a horrible return experience since I left Thompson Rd in April of 25' for our better managed location on the Westside. I couldn't take a shower after to warm up and clean the water and sweat on my body just horrible. The sauna is down also SMH. The paint in the pool area is peeling so bad its gonna fall on someone soon. The mold growing in your drywall has spread Im sure by now with all the steam and vapor daily. I suggest to Install an exhaust fan/fans and then repaint our rooms please. The pool ceiling is rusting so bad the ceiling is Brown now. We already had a huge HVAC ducting fall on someone in the pool mid summer on a windy day due to rust. When wil they address the maintenance? There's numerous pieces of gym equipment needing attention. Smh. The Recovery room well they took all the water jet beds away. Didn't replace all the units. Maybe half the chairs were replaced leaving the whole room half empty. Currently the available chairs there are also broken. Leaving 1-3 actual available chairs. VASA please get our Thompson Rd location back to us in a clean & fully functioning order. There are so many other clients who have the same experiences. Some have left. Some were foreigners who spread this news.

If you are an early morning person like me. I'd find another gym. They advertise as being open at 0400 but they rarely are. None of the employees shows up to open the gym until 5am or later. This happens multiple time throughout the week. If you are a daytime or even a person just be prepared that the gym is going to be slammed with tons of people, absurdly over crowded. Most of the staff is friendly and courteous and attentive during banker hours. The trainers are a little rude and flirtatious with women, especially the short little dude with the stupid broom mustache. Great way to make females uncomfortable. The equipment is decent but patrons rarely wipe things down. The weightlifting pads are falling apart and are a bit treacherous. Its definitely a step up from planet fitness next door, but its not much of a step. Maybe a baby step. If they had a better staff the overall experience would be better. Ill probably cancel my membership at the end of the year.