The Edge Fitness Clubs

I just started using this gym. The staff is very friendly and knowledgeable of fitness. There are plenty of opportunities and amenities at this gym that makes it the best fit for me (training, classes, showers, protein shakes). Very comprehensive for when you first start with a trial run with a trainer and S.M.A.R.T. Goals for the gym membership. Very clean gym and lots of equipment. With the classes, there's always something to do. I kinda wish they had rentable locks for the lockers- a little inconvenient when we forget to bring it. Another improvement that could be made is a selection of shakes to be non-dairy. I try to avoid dairy for breakouts (acne), but the flavors are still very delicious! Slight warning on parking might be a pain since it is in a large plaza with superstores.

So im a member here for almost a year originally from Glastonbury location. I've been hearing West Hartford for the last 6 months. I noticed the air quality has become unbearable. The lack of circulation and the smell of sweat is a recipe for pathogens and viruses. I have relayed to management and still nothing has been corrected. Multiple customers have also complained. I am waiting on a new gym to open and we all will discontinue our memberships . To whom it may concern!!

I visit this location occasionally and enjoy it for my workout. However, I have noticed that many of the locks in the men's locker room do not work. During my last two visits, I had to move around the locker room a few times to finally find one that actually closed my belongings. It was very frustrating, and I did report this to a worker on the floor. He told me to use a small square locker outside the men's locker room, but it would not fit my winter coat (it is freezing outdoors)! I had to go back and search for a bigger one. I did eventually find one. Some of us have belongings, including wallets, that can not be left in a locker room in the open. Teenagers might not care but older adults do. We do not want to carry items with us while exercising. This is an obvious safety hazard and the lockers should be fixed (or replaced)! I can ignore a misplaced wipe by a gym user, but the gym lockers should be checked, maintained, and working, so we can safely store our belongings without frustration.

I've been a member at Edge Fitness in West Hartford since 2021, and for the most part, it does exactly what it needs to. The gym is well-equipped, and I appreciate that they've recently kept things fresh by incorporating some newer machines over the last couple of months. The staff is definitely a high point. They're typically the same welcoming, familiar faces which creates a friendly atmosphere. The only real hiccup is the crowding during peak hours, specifically before the typical workday mornings and then again from about 3:30 PM to 8:00 PM. It's not a major issue, though as most members are focused on their workout, and equipment usually clears up fast enough. Overall, the club is solid and gets the job done

Nice gym overall. Well-equipped, and with friendly staff, but their sales tactic is awful. I pay for the highest-tier Strong membership only to bring a guest, yet every time I do, they’re made to wait and then pushed to a sales rep who has to sign them in on their computer using their email, then they haggle guest to sign up on the spot. After 10+ years of going to different gyms, I’ve never seen such an aggressive and unnecessary approach. A guest pass should be a simple scan and go, not a sales pitch. The gym itself is good, but this tactic leaves a bad taste in my mouth and makes me question renewing my membership.