Sherlock Plumbing, Heating & Air

Great service. He arrived on time, was very professional, and quickly diagnosed the issue with our heater. He explained the problem clearly and was able to fix it during the visit. Our heater is now working perfectly. We really appreciate his knowledge and efficiency.

just use Mauzy to replace an angle valve under my laundry room sink. Joshua Kennerson came out and did a great job. I'd give him 6 out of 5 starts! he was efficient and took the time to check the rest of the house and make sure all the air was let out of the line and nothing went wrong. I think he really went above and beyond and I absolutely would use Mauzy again and specifically Joshua!

Our tech Daniel was amazing. Very courteous, professional, and took time to explain every step and what he found. He also took time to review options to remedy the issues that he found. I really appreciate his time and professionalism.

I am not sure why I am being asked to review Matt from Sherlock when I hired Mauzy to do some plumbing repairs. Matt did the estimate for my rental property. It was a lot of work and a lot of money. The plumber Frank who came the next day wanted to upsell me. He wanted to cut the wall open under the bathroom sink and rebuild the drain line, for $1300 more, but he could not give me a believable reason for the extra work. So I did not agree to the upcharge. Frank left the sink drain completely unconnected in a one bathroom house and told me the tenants could wash their hands in the kitchen sink. I yelled at him and told him to go back and reconnect it. Instead of reattaching the drain line that was there originally, he built something weird and deliberately did not connect it completely, so it would continue to leak. The next day I called Mauzy and eventually Matt called me. He made it clear that Mauzy would not honor their original quote, and the reasons he gave didn’t sound right. When I sent him pictures of what Frank installed, his reasons changed. It became clear to me that Matt was just BS-ing his way through the conversation to get me to agree to a $1300 upsell. I ended up hiring a different plumber to fix Mauzy’s work without cutting the wall open. He just snaked the drain and it worked just fine. It was a fraction of the cost. The upsell was unnecessary. Mauzy was unethical and unprofessional. Dave the customer service guy texted me repeatedly, but he was useless and just told me to call the office. Don’t hire Mauzy, especially for a rental property.

Very pleased with Mauvy’s speed of response and flexibility! They accommodated me far better than I hoped, the rates were very reasonable, the work was performed quickly and efficiently. I would not hesitate to recommend them to a friend, not to mention use them again for any plumbing needs I might have. My tech was Jonathan Cruz, and if you see him at your door, rest assured you will be fixed up in no time. Thank you, sir, for fixing my sink