Roto-Rooter Plumbing & Water Cleanup

10-2 widow... no show. called twice - just excuses. asked if the failure would result in discount - No! People set aside and wait a half a day for these No Shows!

RUN! Do yourself a favor and check the Better Business Bureau site and check google or any other site to see the companies' reviews. You don't have to just take my word for it; the customers are speaking out. This company has a reputation for overcharging and inflating prices, especially when insurance is involved. They recently tore out two of my bathrooms without authorization, then claimed they left due to structural damage—damage they only “found” after demolishing my bathrooms without permission. That excuse is just a cover-up for what they did. If you need work done on your home, don’t make the same mistake I did. Check Google reviews, the BBB, social media, and thoroughly vet these companies. They’re crooks who will overcharge and take advantage of you. We’ve contacted the owners multiple times, so I feel it’s my duty to warn future clients about their predatory practices. The great thing about the internet is that word travels fast, and I plan to use every bit of it until the owners admit their wrongdoing and make things right. I’ve included a picture of how they left my home—did I mention this all started from a busted pipe? I welcome the owners to publicly explain exactly when we authorized them to do this work, and when they reached out to us to say this is what we recommend because privately, they have yet to make sense of it. Look how these great guys left an unauthorized work site with kids in the home. BILL or SAM whoever is responding no I won't take anything DOWN BUT SINCE YOU WOULD LIKE TO MAKE EVERYONE BELIEVE IM LYING THIS IS WHAT THEY CAN DO. EVERYONE READING MY COMMENT YOU DONT HAVE TO TAKE MY WORD FOR IT AT ALL, READ ALL OF THEIR REVIEWS ACROSS ALL PANELS, YELP, GOOGLE, BBB, CHECK WITH THE MICHIGAN ATTORNEY GENERAL OFFICE, CHECK WITH FACEBOOK, INSTAGRAM, AND TIK TOK. TRUST ME YOU WILL SEE FROM TONS OF PEOPLE EXPRESSING THE SAME AS ME OR WORSE. UNFOURTUNATELY I WAS IN A DESPERATE SITUATION AND COULD NOT DO MY RESEARCH ON THE COMPANY BEFORE WORKING WITH THEM. PLEASE DO YOUR RESEARCH.

RUN to the BBB SITE AND CHECK THEIR REVIEWS!!! we are currently working with Roto Rooter and it has been a nightmare from the first interaction. We had a pipe bust in a tenant property. It caused damage of course so they say hey we do water loss prevention, clean up tear out and we work directly with insurance. Sounds good right! So insurances comes out they look at the pipe and the damage that has occurred and he calls us and say yep it’s a busted pipe. So the tenant has two bathrooms they go in without my knowledge of any type of game plan and tear out everything both bathrooms at the same time without any restroom for the tenant and her kids. Take in mind they never called and discussed any kind of plan. We would have never agreed to them taking out both bathrooms ultimately leaving the tenant and her kids displaced WITHOUT ANY NOTICE. I called the manager all day no answer, reached out to several numbers until finally he calls. He gets on the phone and was fully unaware aware they took out both bathrooms and assured me he was heading over to get it figured out. 7pm the tenant calls and says no one ever showed up and we have not had anything bathroom since 2pm. They waited for them to show up because that’s what was explained to me on the phone. So she thought her kids were going to be able to stay in their home. Now she has to hurry up and pack up what she can because she can’t stay in their home. Roto rooter left them hanging without any plan of action. DO NOT WORK WITH THEM! It has been the most unorganized and unprofessional company I have ever dealt with. I will continue to call and email up the line until this is corrected I’m disgusted with how this has been handled. To think they packed up and left that woman in that home with no bathroom and went home to their space comfortable. I will write BBB, I will write corporate, I will leave reviews everywhere I can l. This is completely unacceptable. I absolutely hate companies that ride on the backs of consumers without any remorse. Please do yourself a favor and go on BBB site and check their reviews I wish I did the same before I decided to work with them. NEVER AGAIN! EDIT!! NO I WILL NOT TAKE IT DOWN, EVERYTHING I HAVE SAID IS FACTS. THE FACT STILL REMAINS THAT YOUR COMPANY DID NOT COMMUNICATE AT ALL AND YOU LEFT MY TENANT AND HER KIDS WITHOUT A HOME. I HAVE LOST SLEEP, RESOURCES & TIME TRYING TO RECTIFY THIS MESS YOUR COMPANY CAUSED. YOUR COMMENT SHOWS AN EXTREME LACK OF EMPATHY WHICH IS WHY WE ARE IN THIS MESS IN THE FIRST PLACE. TAKE ACCOUNTABILITY!. I hope I motivate others to come forward.

Paid $79 for a “service call” that amounted to the plumber looking at the manufacture date on my water heater and leaving. No diagnostic work was performed no panels opened, no elements checked, no troubleshooting. When I explained that I needed a professional assessment to determine which component was failing, I was questioned by manager over the phone about whether I planned to use another company for repairs, which was inappropriate and irrelevant. I hired them for a diagnosis, not a calendar lookup. They refused a refund, calling it a “travel fee” rather than a service fee which feels like wordplay to avoid responsibility. If you need an actual diagnostic evaluation, be aware that you may not get one here.

Austin cleared my lines and called with a very detailed report. Left me valuable notes on the invoice as well. Thanks Austin for a great experience - will be using roto rooter again because of the great service we received from him.