RH Rooftop Restaurant at RH Jacksonville

We visited on Valentines Day, its expected to be overcrowded and busy. However, that doesnt excuse the level of service we received. Our waiter was nice, kind and respectful. He just wasnt very attentive and disappeared a lot. We ordered appetizers, by the time he came back to to table to take out drink order, he asked us did we want to order an appetizer, to which we had to remind him that he had already taken that order from us. Oversight? Maybe. After we ordered our meal, he had lamb chops, I had the roast chicken, we waited over 45 minutes for the food, with no sign of our waiter Elijah, who seems to be an invisible man. Finally, the food arrived. Omg. I cant even make this up... the lamb chops were burnt crisp and the chicken was hard. Our waiter did address this with the manager, dark man with dreds, who never came to our table. Our waiter came back and said they will remake the food and give us complementary cookies. (Insert straight face 😑) Id never visit again. The remade food was better, but the level of service we received and the awful first round of food, says we aren't welcome.

Atmosphere is the one fantastic thing I had at RH. This was my 3 year anniversary with my girlfriend and I have had a reservation booked for 2 months at this point. Safe to say I wont be going back. All servers were very nice and polite and the atmosphere and vibe were immaculate. But the food on its own was very mediocre for the price. We started with the Prosciutto Board and it was all basic stuff we could get at Aldi for $10. It was $26 and totally not worth it. The drinks were ok but the food was boring and bland for the price. The service was ok but we barely saw him. I got a lobster roll and my girlfriend got a chicken club and it was all very mediocre at best. Nothing that blew my mind or tasted unique. And for our anniversary that was reminded to us multiple times while we were there we expected a slice of cake or something small but nothing. This did not feel like a fine dining restaurant more like a regular restaurant with a fancy skin to sell an illusion. Prices are outrageous for the quality of food and it was very hard to hear each other. In total I spent $180 and I could have gotten the same for a quarter of the price at a mom and pop shop and it would have been better. Again decent if you want a good vibe but don’t go if you want something thats going to keep you coming back.

Jasmine/Jaz was perfect!! I loved everything about her.. service, recommendations, eye to detail and even her conversation. I would hire her today!! We came here for our 17th wedding anniversary and it was a great choice. My husband loved everything about this place from the 3 level tour to the great brunch menu and champagne selections! We even found 3 pieces of furniture that we decided to order!! We will most definitely return the next time we're in Jacksonville!!

Amazing ambiance! We visited for a birthday brunch and had an excellent experience. The rooftop views were absolutely beautiful. We ordered the Charred Broccolini, Italian Benedict and the American Breakfast—both were flavorful and delicious! Highly recommend the RH Bellini—my husband even ordered his own after starting with a Mimosa because it was that good. We finished with strawberries and cream, along with a complimentary chocolate chip cookie topped with a candle. We’ll definitely be back!

Very cute atmosphere & decor. One of the prettiest rooftop restaurants I have been to. Came for breakfast on my birthday & my boyfriend, and I loved it. The truffle fries are 10/10!! However, the avocado toast was not my favorite. Too much avocado was on the toast, and the toast was way to hard to bite into! Other than that, the service was spectacular! Definitely, will come back for the vibes & fries!