Queen's Island Urgent Care - Kakaako

I'd honestly give it a zero. We walked in, took 3 hours just for nothing. Absolutely no treatment. I had a very bad sharp pain on my thigh because of an infected abcess. Which i needed to be drained because I'm a very active student athlete. The doctor just grabbed the very painful abcess violently. Then concluded in drawing a black marker around it. Not once did they even bother in asking if it hurt or not, or my personal experience with the pain. Then she tried to give me antibiotics which I have had a very bad experience with multiple times in the past. 🫩 instead of just draining it and giving me a local antibiotic.

I arrived at the clinic at about 6:15 pm on a weekday, seeking care for a skin problem. There were two people in line ahead of me. I was able to check in about 10 minutes after arriving and was seen by Dr. Sar about 15 minutes after that. He was friendly, attentive and professional. After reviewing my history and symptoms and doing some additional checks he very quickly reached a diagnosis and prescribed an appropriate prescription ointment. The prescription was called into the drugstore before I left and I was able to pick it up on the way home. It worked well to resolve the problem. Overall it was an efficient and low stress experience. Mahalo to Dr. Sar and the staff!

Extremely disappointed with this urgent care. As a fellow healthcare worker, it’s upsetting to see patients treated this way. The staff did not practice patient-centered care, and it was very apparent throughout my visit. I came in due to an occupational needlestick injury involving a used needle. The provider dismissed my concerns, made me uncomfortable by staring at me instead of engaging in conversation, and failed to ask clarifying questions even when he appeared confused. His demeanor felt uninterested and as though he believed I was overreacting. Unfortunately, the support staff did not help improve the situation. They were just as disengaged, dismissing my concerns and using language that made it seem as though they also felt I was overreacting. While a needlestick may not seem serious to him, this was my first one — and it involved a contaminated needle — which is understandably concerning for any healthcare worker. My concerns were not taken seriously, and I left feeling unheard and unseen. I will not be returning and would recommend seeking care elsewhere if possible. Unfortunately, patient-centered care is not a priority here.

Absolute trash urgent care. I showed up at 7 they told me we took our last patient just now. Make this make sense?!?! A little while before that they made me wait 2 hours for a doctor to see me which I waited another minimum of 30 minutes after I told them it was painful to sit. After I had to get my blood pressure done over 6 times back to back till there was a red mark on my arm. The Medical assistant said they weren't satisfied with my BP and kept taking it. It was Excruciating which I did complain about. After waiting another 30min of sitting and waiting while I was in alot of pain. The doctor came in finally took maybe 5 minutes and left. Make that make sense?!?!!!!

The young male receptionist with earrings provided excellent and patient service. Knowing I don’t speak much English, he even translated for me and helped me find an ophthalmology clinic for consultation. Thank you so much! However, the doctor was terrible. When seeing me for a serious eye condition on Friday, he didn’t prescribe even basic anti-inflammatory medication that’s common sense for eye care. As a result, my mild condition had worsened significantly by the time I saw the doctor on Monday.