Proven Plumbing & Air

I’ve used Proven Plumbing & Air for every plumbing job I didn’t feel comfortable handling myself. They consistently deliver high-quality work at reasonable prices. I also really appreciate that they’re upfront about costs before any work begins and they don’t charge just to come out and provide an estimate. If you’re researching plumbers, I recommend checking multiple review sites, like Google & Yelp. What stood out to me is that Proven Plumbing & Air has amazing reviews across all major review sites! I recently had them come out to my house to fix a water leak near my main shutoff valve that was caused by some pesky tree roots. Fortunately, Zachary C. was able to come out quickly and resolve the issue. He took the time to clearly explain what caused the leak, what he did to fix it, and the additional steps he took to help prevent it from happening again. He did an excellent job, and I plan to request him for any future work I need around my house. Highly recommend!

I was trying to get my water heater replaced through AHS. However, the plumbing company assigned gave me a huge out-of-pocket expense quote for installing a lower quality water heater. They were going to charge me for stuff that is a standard install for a new water heater :-(. Instead i took the cash out from AHS and approached Proven Plumbing. I have had several friends and relatives that I had recommended Proven Plumbing based on what i heard but i personally had not had a chance to use them. Now it was my chance :-). Anyways, the price that Proven plumbing quoted was only a 100 dollars (parts + labor + warranty) more than the out of pocket expenses that the company from AHS had quoted but i was going to get a better water heater, longer warranty and also lesser cost overall (with the cash out option from AHS). Based on my overall research, Proven Plumbing had the most reasonable quote amongst other plumbing companies. More importantly, many of the plumbing companies in Austin appear to be very difficult to work with -- my way or the highway attitude as opposed to Proven who are very very customer oriented. We had Enrique to come by our house who did a fantastic job of replacing the water heater and spent a lot of time answering my questions. Many other companies who had come by to provide a quote were trying to gouge me by saying that they will charge extra for a tall-narrow water heater or wanted me to make framing changes (our water heater is in the attic and we have truss-roof). Enrique and Proven plumbing accomplished everything without charging me any extra. So I have no qualms in recommending Proven plumbing for any plumbing jobs. Also Proven Plumbing management (if you are looking at this review) -- I would like to give a shout out to Enrique for a tremendous well done job and for his professional expertise, courtesy etc. At the end, it is the technicians' attitude/behaviour that make/break public perspective about any company. In this regard Enrique gets an Excellent and the top-most grade !!! Pl. continue to do your good work.

I recently woke up to every homeowner’s nightmare… my water heater was spewing water everywhere. It didn’t just make a mess, it affected the water throughout the entire house. We needed it fixed immediately. I called Proven Plumbing and they were at my door right at 8:00 AM. That alone was impressive. Devin and Michael were professional from the start. They took the time to clearly explain what had happened, what needed to be done, and what my options were. There was no pressure, just straightforward communication and confidence in their work. Even better, they had the issue diagnosed and repaired within an hour. Quick, efficient, and done right. The pricing was fair, especially considering it was an urgent situation. If you’re dealing with a plumbing emergency and need a team that shows up fast, communicates clearly, and gets the job done, I would absolutely recommend Proven Plumbing. They turned a stressful morning into a smooth fix.

Hooray for Zachary C! Routine maintenance turned into an urgent situation. We contacted Proven Plumbing based on the stellar Google reviews and nothing but positive recommendations from our community FB page. 40+ year old house, time for some routine bib and spigot replacements. The scheduled the consultation for the next day and by the end of the day we had received a quote. We accepted the quote but were planning to wait until after the freeze / ice storm to schedule the service since nothing was urgent. About 3 weeks later we received a call from our MUD that our usage was 5x the average and our meter was running constantly and we should check for leaks. Nothing in the house, I went around the perimeter and discovered an unplanned, small pond in the corner near our gas meter. I called late in the day and Proven scheduled us for the next morning. I should point out the communication is amazing via text updates and even a call when they were running 20 minutes late. Zachary C was our plumber and he greeted us cheerily. I had spent the previous night fretting over how they would even fix this. Zach took at look, didn't blink, joked about not having any ducks yet, grabbed a shovel, and got to work. I'm not sure how he dug it out so fast but just like that the pipe and leak was exposed. He also pointed out a kink in the pipe where it entered the slab, from the original installation, and took the time to chisel out some of the slab so he could round out the pipe and make the repair on the other side of the kink. We're extremely happy with the work and the service and we have them scheduled to come out next week to do the maintenance items.

These guys are a great find. Highly recommended for plumbing. They showed up fast when I needed them and replaced my old water heater in just over an hour! Really. I got three quotes and they were by far the best price for a quality unit.