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Planet Fitness

Planet Fitness

@planet-fitness-urto on Google Business

Des Moines, United States

Data from 1 month ago

www.planetfitness.com

Gym

694

Reviews

4.2

Rating

34

Quality

RateXYZ metric

694

Total Reviews

10

Photos

Business Digest

Planet Fitness is a Fitness & Gyms on Google Business with 694 reviews and an average rating of 4.2. Their RateXYZ trust score is 34/100. Located in Des Moines, United States. View on Google Maps.

They're 306 reviews away from reaching the 1,000 reviews milestone.

Ranked #9 among all businesses in Des Moines.

Planet Fitness Analytics Overview

Reviews Change

+0

↑ vs prev period

Growth Rate

+0.00%

↑ vs prev period

Avg Rating

4.2

Reviews Growth

Average Rating Trend

Latest Reviews

A

Anonymous

Great location with super helpful staff. Gave me the information that i needed to transfer and showed great patience. Clean, machines in working order, no odor and general good vibes!

5 months ago

A

Anonymous

I go to this gym literally every single day for the past two years tell me why I was just in the bathroom and this lady (worker) was mopping the floor (at the busiest time of the day 6pm) and she just told me I couldn’t go in a bathroom stall bc the floor was wet… she mops the floor for like hours everyday at this time and the floor is always soaked but like whatever but to tell me i couldn’t go in a stall bc the floor was wet like huh? I kinda just looked at her crazy then she was like nevermind it’s fine. I lowkey think she just didn’t want me to get the floor dirty😂 I mop floors at my job and as long as there’s a wet floor sign (which there was) I let customers walk all over it cuz obviously the floor is wet and it ain’t my problem if they slip and fall as long as there’s a sign… also I go here at the same time everyday while she’s mopping and use the stalls and she’s never told me not to until today idk it was weird.. Still gonna go here just wanted to rant thanks bye :)

6 months ago

A

Anonymous

From the 2 or 3 times (acct can be varified by gym) we used it in a year, the gym is great! However, we paid monthly dues, and they got free money. I canceled on the first because we are moving and forgot we even had it and still had yearly dues removed after canceling. So, after canceling I still have to pay for a year? You got over $1000 free last year. We can use the money from the yearly that we won't be in to make worth while, for our move. Thats sketcky. I think, if someone doesn't check in for 4 months, shoot em an email, remind em. I feel stealing money is bad customer service! Will not return. Bad taste!

8 months ago

Photos

10 total

Planet Fitness Growth Analytics

7 Days

+0

+0.00%

30 Days

+0

+0.00%

90 Days

-2

-0.29%

Reviews Timeline

Daily Reviews Change

Rating Trend

Planet Fitness Growth Projections

30d

694

90% confidence

90d

694

80% confidence

1y

694

65% confidence

5y

694

40% confidence

Reviews Milestones

50 Reviews

Achieved Apr 12, 2026

100 Reviews

Achieved Apr 12, 2026

250 Reviews

Achieved Apr 12, 2026

500 Reviews

Achieved Apr 12, 2026

1K Reviews

2.5K Reviews

5K Reviews

Planet Fitness Services

No Services Available

This business hasn't listed any services yet.

Planet Fitness Google Reviews

4.2

694 reviews

5
1
4
0
3
3
2
1
1
0
A

Google User

5 months ago

Great location with super helpful staff. Gave me the information that i needed to transfer and showed great patience. Clean, machines in working order, no odor and general good vibes!

A

Google User

6 months ago

I go to this gym literally every single day for the past two years tell me why I was just in the bathroom and this lady (worker) was mopping the floor (at the busiest time of the day 6pm) and she just told me I couldn’t go in a bathroom stall bc the floor was wet… she mops the floor for like hours everyday at this time and the floor is always soaked but like whatever but to tell me i couldn’t go in a stall bc the floor was wet like huh? I kinda just looked at her crazy then she was like nevermind it’s fine. I lowkey think she just didn’t want me to get the floor dirty😂 I mop floors at my job and as long as there’s a wet floor sign (which there was) I let customers walk all over it cuz obviously the floor is wet and it ain’t my problem if they slip and fall as long as there’s a sign… also I go here at the same time everyday while she’s mopping and use the stalls and she’s never told me not to until today idk it was weird.. Still gonna go here just wanted to rant thanks bye :)

A

Google User

8 months ago

From the 2 or 3 times (acct can be varified by gym) we used it in a year, the gym is great! However, we paid monthly dues, and they got free money. I canceled on the first because we are moving and forgot we even had it and still had yearly dues removed after canceling. So, after canceling I still have to pay for a year? You got over $1000 free last year. We can use the money from the yearly that we won't be in to make worth while, for our move. Thats sketcky. I think, if someone doesn't check in for 4 months, shoot em an email, remind em. I feel stealing money is bad customer service! Will not return. Bad taste!

A

Google User

2 years ago

I just signed up for planet fitness less than a week ago and this is the only dirty location that I have been to. Who ever is working is either not doing their job or they are lacking personnel. No toilet paper in the ADA compliant toilet as well as someone’s facial hair shavings in the sink (not necessarily the gyms fault but still lol), and soap dispenser fallen off the wall. Nice tread mills and open floor plan. Lots of semi truck parking in the back for my fellow truck drivers. Overall: not a bad location, GREAT location for TRUCKERS, it just needs a bit more attention to details. 👍🏼

A

Google User

7 years ago

Normally I wouldn't take photos in the locker room but I was the only one in there and it was a mess. It was a mess when I arrived and still a mess when I left 1.5 hrs later. The staff was mildly polite, at best. One staff member was sitting on a stool looking on her phone every time I saw her. When I asked a question she looked annoyed. The tanning room wasn't very clean. When I asked the staff member where the spray was to wipe down the bed she said they take care of it. But it seemed greasy when I touched it, so I wiped it down with a paper towel. It was hot inside, which surprised me because usually PF is cold inside. But the shower was ice cold, so there's that to look forward to. 😳 I was the only one in the ladies locker room showering so I don't know why it was so cold. I'm just traveling through but I had chosen a different location. This one needs some serious attention.

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Business Details

Platform
Google Business
Address
3405 SE 14th St, Des Moines, IA 50320, USA
Hours
Open 24 hours

Monday: 5:00 AM – 12:00 AM

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: 12:00 AM – 9:00 PM

Saturday: 7:00 AM – 7:00 PM

Sunday: 7:00 AM – 7:00 PM

30d Growth
+0.00%
Last Updated
1 month ago

Data sourced from Google and refreshed periodically. Ratings and reviews are not endorsed by RateXYZ.

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Planet Fitness

4.2★ · 694 reviews

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