Planet Fitness

Hello, I am writing to formally report an unresolved billing issue and the lack of support I’ve received trying to address it. I have the basic $10 membership, yet I was charged $30 without a clear explanation. I went to the gym in person to speak with a manager and was told he was available, but I was unable to get assistance. I then called the following day, but no one answered. On my third visit, the front desk informed me the manager was “with his manager.” I began my workout, and when I returned to the front desk, I was told the manager had already clocked out. One of the employees was asked to assist me, but she was not sure how to resolve the issue. I was then asked to write down my name and phone number so the manager could contact me. It has been several days, and I have not received any call or follow-up. This has been very frustrating, especially for a billing issue that should be simple to resolve. I am requesting clarification on the charge, a correction or refund if applicable, and a response regarding this matter as soon as possible. I expect better communication and customer service, and I hope this issue can be resolved promptly. Thank you,

These 5 stars are for Brendon, DeAndre and Kayla alone. Brendon is the only reason I am still a member here, and haven’t taken my business to another gym. There was a worker there that got my account all the way backwards, messed up stuff, and unnecessarily wasted 30 mins of my time! Brendon got everything all worked out and straight with my account, and all over the phone at that!!! THANK YOU BRENDON!!!!! Kayla is just a sweetheart! She always welcomes you in, and tells you to have a good workout- She’s a hard worker!!! DeAndre was helping me out on the phone today, along with Brendon, and I’m very grateful for him also!!!! Managers of Planet Fitness—- please address the issues that Brendon had to fix for me!!! He knows what happened!!!!

I love coming here during the week. Great atmosphere, plenty of machines, and easy location. The only thing I wish was better is that the women’s locker rooms were better maintained and perhaps, modernized. It could use an upgrade, seems a little outdated and dim. It’s not the cleanest gym locker room Ive been to, compared to other locations I’ve been to. I wish the bathrooms were much cleaner and upgraded. I can tell when those actively checks versus who does not. Cleanliness is huge for me. This is a busier location so I understand but it def could use some love for maintenance. Despite that, great location and friendly staff. I also would add as a suggestion to the management team / owner, it would be a great addition to add mirrors into the shower stalls to change. Us girls all share the same giant mirror and some of us enjoy privacy while changing.e

Planet Fitness is just okay. The equipment is fine and it gets the job done, but the experience has gone downhill. They’ve moved the check-in scanner behind the desk, so every single person has to wait for staff before even starting a workout. It creates an unnecessary bottleneck and honestly makes it feel like members aren’t trusted. On top of that, there are no trash cans in the women’s restroom, which is incredibly inconvenient and frustrating, especially for anyone who’s ever had a period and just shows carelessness. Small operational choices like these really impact the overall experience and make the gym feel less member-friendly than it should be. Crunch is sounding better and better.— I left this review a week ago and every item has been addressed. I reflected my 1 star to 5. Thanks for listening to your customers 💜💛

I love this gym,for the fact there are a lot of locations,and nobody is judging you. They really mean it when they say judge free zone. Equipment is simple to understand,and shows tutorials on your phone just in case. Best gym membership I ever bought.