New York Legal Assistance Group

I approached NYLAG few years ago, desperately seeking help with my issue. However, my experience has been nothing short of frustrating and disheartening. From the very beginning, communication with the firm was a significant challenge. When I initially called, the assistant handling my case was not only impatient but also displayed a lack of empathy. The series of questions she asked took hours to answer, and her constant sighs during the process added to the already stressful situation. After numerous attempts to follow up, I was finally assigned a lawyer for my case. Unfortunately, the experience only went downhill from there. When I submitted the requested documents, the lawyer's response was not only unprofessional but downright disrespectful. He yelled at me and questioning the quality of the photos, without offering constructive feedback. Despite retaking the photos as requested, there were no follow-ups or communication. I made several attempts to contact the lawyer, but my calls went unanswered. Finally, when he did call, my hopes were shattered as he informed me that he was leaving the firm, leaving my case unresolved. The firm assured me they would assign a new lawyer, but that promise was never fulfilled. To this day, I have given up on NYLAG. Their lack of compassion, empathy, and communication has left me in a state of frustration and despair. I would strongly advise anyone considering their services to look elsewhere for legal assistance.

I would like to express my deepest gratitude to Yuliya Dolich New York Legal Assistance Group (NYLAG) Coordinating Senior Paralegal, Immigrant Protection Unit, DOJ Accredited Representative Ukrainian Immigrant Assistance Project , who handled my green card case with exceptional professionalism and dedication. From the very beginning, she demonstrated a remarkable level of competence, responsibility, and attention to detail. Every document, every step, every deadline was managed with precision and care. Throughout the entire process, Yuliya was consistently patient, supportive, and incredibly knowledgeable. She explained each stage clearly, guided me through complex requirements, and always made sure I felt informed and confident. Her communication was prompt and thorough, and I always felt that my case was in reliable hands. What impressed me most was her genuine commitment to helping me achieve the best possible outcome. She approached my case not just as a routine task, but with real empathy and understanding. Thanks to her professionalism and hard work, the entire process went smoothly and successfully. I am truly grateful for everything she has done!

I had my Appointment, scheduled for me by NY State Senator Office one week ago. I did not get any information, any call from NYLAG. I was very proud about NYLAG because I had very good Lawyer before. The young person in NYLAG- Van was trying to be rood with me and she was looking for the REASON - How NOT HELP ME. I fell this during my Appointment time! I will call Senator's Office next week to let them know How NYLAG is helping now ! They are wasting Residents time !

Ruth Cedeno was supposed to be providing a simple budget for my financial counseling session and instead left out major expenses that were discussed multiple times . Also wasted hours of being the phone with her just to come up with something inaccurate. When i asked to update this and sent my documents she agreed to and then ghosted me. Very unprofessional and couldn’t do a basic task.

I came to see a lawyer today, was my first time, as soon as I crossed the door, I approached to the desk, nicely I say Hello, Hiw are you ?, the guy behind the desk, he has pony tail and never responded my regards, just look at me and said, give me the card and have a sit. Was so cold and he suppose is the firm first impression, was so disappointed, how this kind of people are working on this kind of companies. While I was waiting, he got a phone call, for what I heard someone was asking for information, he was so rude and no nice at all. So I understood, is not just with me, he is like that with everyone. Very sad and a big NO!!