John Henry's Plumbing, Heating, Air, and Electrical

Very easy to set up an appointment. Received conformation of appointment. On the day of appt received a call and was asked if it was okay if appt could be earlier then scheduled and was told where he was coming from so I knew when to expect him to arrive. John introduced himself and shook my hand. He was very nice and professional. Listened to my issues, walked me thru what needed to be done and an amount it was going to be and talked to me about their program to save money and peace of mind. He took care of my plumbing issues and showed me what he did. John showed professionalism and took pride in his job. I would definitely give him a gold star. Would highly recommend John. Thank you

Lee, Shad and the apprentice were all very professional and did amazing job installing our new water heater and water softner. They explained everything they were doing and gladly answered all my questions. I would recommend this crew and John Henry for all your plumming and electrical projects. I wiil 100% use them again.

Under no circumstances would I recommend John Henry’s. The fact that they have such glowing reviews makes me genuinely question whether they’re legitimate or incentivized internally, because my experience was the complete opposite. Nearly three weeks ago, I scheduled a duct cleaning and annual HVAC maintenance. On a Saturday, I received a call informing me they were “too busy” to keep my Monday appointment and wanted to push me out another two weeks. I told them that was unacceptable due to the heavy construction in my home and that I would need to look elsewhere. Suddenly, they were able to fit me in on Tuesday and offered a $50 credit. Tuesday arrives, and the problems start immediately. Two technicians showed up and left black marks on about 15 of my stairs. They initially denied it but eventually wiped them down with a cloth and water. Later, I discovered they somehow got paint inside one of my electrical outlets from dragging their cord across it. I spoke with the manager, who showed no concern or accountability for the damage. I was also informed—after they arrived—that they couldn’t complete my annual maintenance because neither technician was mechanically trained. So once again, I had to reschedule, and someone else came out the next day. The technician on Wednesday was by far the worst part of this entire experience. He was rude, dismissive, and clearly more focused on selling memberships than actually providing service. When I mentioned the $50 credit I had been promised, he looked at me like I was making it up. As he tried to upsell me on their membership, I asked if they could credit the duct cleaning since it’s included in that plan. Despite me telling him they had cleaned my ducts less than 24 hours earlier, he called the office claiming it happened the prior week. While on the phone, I could hear him questioning whether I even deserved the $50 credit I had been explicitly promised. When I asked if the 15% part discount (which is included with the membership I would be paying for monthly over a two-year lock-in) would apply, he acted as if I was asking for something unreasonable and told me I was “getting too many discounts.” None of these were random discounts—they were things they advertised. At this point his behavior confirmed my suspicion that this company prioritizes sales tactics and profit over honesty or customer service. I declined the membership. Once he finalized the bill, it was more than $150 higher than the quote I received the day before. Since then, I’ve called the office three separate times asking for a simple cost breakdown: the technician’s cleaning charges and the UV bulb replacement. The manager still cannot provide this and continues speaking in circles without answering my direct question. Bottom line: Do not hire this company under any circumstances. There are many HVAC, electrical, and plumbing companies that value their customers, communicate honestly, and provide professional service. John Henry’s is not one of them.

I'm very impressed with this outfit. Shad is an excellent professional. Give that man a raise! I got my ring doorbell installed and working perfectly. Shad also helped me set up a VIP membership which offers a great deal of value and saved me money. I look forward to doing more business with this company in the future.

Had old leaky pipes in laundry room. John and Brady replaced them in a timely manner. They were punctual, polite and friendly. Also respectful of my home, wearing shoe covers, laying cover on floor, cleanup perfect. Price was reasonable with no hidden surprise. I will definitely use John Henry in the future