Heil Plumbing & HVAC

I have used Heil Plumbing for many years and they always do good work at a fair price. My technician, Chad K., was professional, very thorough and explained everything to me. Highly recommend.

I would like to commend Heil Plumbing for the wonderful job they did completing our sewer plumbing project. From start to finish, the process was handled in an efficient, professional, and timely manner. Thank you to Ashley in the office, who was very responsive to urgent requests, and to Jake, the first technician who came out to assess the issue. We had a couple of plumbers come out to the house, but it was difficult getting a clear commitment from them regarding getting a cost estimate. After dealing with the back and forth, my wife decided to search online for a Howard County plumber and found Heil Plumbing’s phone number. I called, and the very next day Jake came out to assess the problem. We truly appreciate Heil Plumbing’s prompt response. Jake quickly determined that the issue extended beyond what the previous plumbing companies had identified, which gave us much-needed clarity and direction. A special thank you to Otto, the lead technician. He was very knowledgeable and responsive, ensuring that everything was completed correctly and timely. The team worked diligently and kept me informed throughout the entire process. It’s not always easy dealing with plumbing problems, but they made the experience smooth and stress-free. I truly appreciate their hard work and excellent customer service, and I highly recommend Heil Plumbing to anyone in need of reliable and efficient plumbing services.

I called today for an issue that I've been putting off for multiple months due to what I thought was a high priced fix ( my picket froze and cracked my water line outside). I called and talked to an Ai answering service who surprisingly got the everything correct without having to repeat anything. Chand and Ronaldo were dispatched about 30 minutes later and arrived about an hour after I placed my call. Chad was extremely professional and helpful. He methodically talked me through what and where he thought the problem was and where the break could have been. I signed the authorization for work, which gave me the price and detailed what work he was going to perform. About an hour later, they were done and they showed me where the break was in the water line (exactly where he thought the issue would be by the way). They turned the water on, verified they fixed the issue and the spicket worked as expected. I think Ronaldo has an excellent mentor! Thank you for the excellent customer service, you have a customer for life.

Chad was great! He was very knowledgeable. He outlined and explained the process of the new water heater installation. He immediately recognized and addressed my concern regarding the leak and possible damage to my floors. Colin was a great help in the process. HEIL is the company to call FIRST! They RESPOND quickly!!! THANK YOU!

We had a main line water pipe leak into our basement. This was a really scary and stressful situation for us. They needed to replace the whole entire pipe out to the sidewalk It Sounded like a weeks worth of work at least and we really need our basement. I called Heil Plumbing after posting something on Facebook. They came highly recommended immediately. From the time I called them to the time they left was absolutely seamless and perfect. It was only 6 PM in the evening and no other companies were open, but they were still in the office and answered the phone And it was not an answering service. Whoever answered, the phone was as sweet as could be and very helpful. And I instantly felt calmer The sales tech that came out for the quote was friendly and very knowledgeable and made us feel very comfortable answering all our concerns . This was a Friday and they booked us for that Monday. The crew came right on time and we cannot believe how efficient and fast they were. They started at 7:30 AM and finished by 1 PM. A job like this is very messy, but as you can see from the photos, they kept all the dirt contained away from my neighbors yards. And then they hosed it off afterwards. They replaced our grass and seeded it, then covered it with plenty of hay, so there isn’t any mud anywhere. I am so grateful we used this company. We will definitely use them in the future if needed. And I highly recommend them.!