Genteel Plumbers

Genteel Plumbers is committed to doing jobs right and to having satisfied customers. I called them to fix some plumbing issues with our clothes washer (both the hot and cold lines were coming from the hot water heater). They sorted out the problem but when they went to turn the main back on, it wouldn’t come on. Turns out the main line under the driveway was deteriorating. So they pulled all their available crew to come to our house to do an emergency main line replacement, which involved digging a trench in the driveway. Mind you it’s mid-day already and we are leaving for a vacation the next day. They worked as efficiently as they could to get everything finished and just before dark (probably 8pm since this was early July) they drove away. I was incredibly impressed with their workmanship and dedication to getting the job done on our deadline, and they were so kind and respectful. However, the speed with which they had to work meant that they couldn’t put much time and attention to the driveway repair. So I mentioned a few months later that I wasn’t happy with the driveway and they agreed that it wasn’t their best work. I said it wasn’t urgent so anytime they could come repair it would be great. Then early this week they called and said they would repair the driveway. Two days of work later it looks brand new. I will use Genteel Plumbers for all of my plumbing needs in the future. I’ve never experienced a company so committed to customer satisfaction and all around they are incredibly kind, skilled, and quality people.

I had the pleasure to meet Joan Leyva a technician sent by Genteel Plumbers to do some needed work at my place. He was very kind, knowledgeable, well trained and he took time to explain all my options. At the end my family and I were very grateful for the outstanding service Joan provided. We would highly recommend him and his company for the professionalism and good quality work. Five Stars!!!

I had a great experience with Genteel. We had a major water loss event at our home and Jo from Genteel was super helpful. He was diligent in locating the issue and resolving the leak, in addition to making some changes that would prevent further issues. He was patient with my questions, made recommendations without any pressure, and handled my home with care.

Way overpriced. I needed earthquake valves and a water meter installed and it took a few hours, but was insanely expensive. I’ve stopped using Genteel after this experience. The work was fine, but I felt gouged enough to write this review and do more competitive bidding for all projects.

One night, our bathtub faucet broke-- on. We could not turn it off. We shut off water to the house, and immediately called Genteel. Within a few minutes, we had an appointment booked for the next morning. The repair ended up being a pretty big one, but Genteel provided fantastic service: their work was prompt and the technicians were highly communicative, and helpful. The technicians were careful of our home, always wearing booties and cleaning up after themselves. They explained our options clearly, and helped us identify the best path forward, including helping pick new fixtures that were both high quality and high design. They quoted fair prices that reflected their high-quality work, and got the job done without surprises. Big thanks to our expert technicians Daniel A. and Edgar C. for the excellent work. My impression of Genteel is that they're not the cheapest option, but you get what you pay for -- their work and customer service is a step above. Highly recommended!