Fox Moving & Storage of Nashville

My husband and I were moving with our small 7 month old. This was the worst company EVERY to use. We paid for three guys to move our big items, dresser, couch, bed frame, mattress, and box springs. Well, when they arrive only two guys showed up. I ask where is the third guy since I am paying for that. He said I will deduct because they are running late. Come to find out the guy that came I knew him and we went to school together. He did not work for the company he was a friend of his and got a call that he needed help and would get paid for the job. So thankful I knew him, and I am very pleased it was him because having someone randomly showing up to your old house and then your new house is very unimaginable. The first guy that came I told him not to worry about breaking down the couch because he started asking me question on how to do so. I said don’t worry just stick it in the truck it’s okay. He took a whole hour and a half to take it all apart. The guy told me before we met to go to the second location it would be $300. It took 20 minutes to get to the second house and when they finished the job he told me around $700. I payed and just couldn’t believe what I was hearing. I was upset. When taking things upstairs they scraped up the wall and a small chunk was on the floor. I called the landlord to let them know what happened. I felt robbed because I was short man, they brought somebody that didn’t work with the company to our house, and still charged me full price. Also this wasn’t even the quote I received. Anytime anyone say they are getting these movers or ask who to go to. I always say avoid Fox moving company. I tried to get in contact with the manager for about two weeks. Every couple of days I would call. The first time I called they told me she was on vacation, and she would call me back once she got in. The second time I spoke with someone different and they told me she wasn’t in the office. After that third time I said hey I still haven’t heard from anyone and they said we’ve made a note. Never received a phone call, voicemail, nor messages stating they would get back to me. The worst company to move with.

Fox Moving did a fantastic job on our Nashville-to-Carolina move. JD led the team and they were professional, careful, and incredibly skilled at packing. Not a wall was scuffed, nor furniture damaged. Everything arrived safely, and all loose packing materials were hauled away. Cataria was also wonderful to communicate with and kept us updated throughout the process. They arrived right on time, and the service was a great value. Highly recommend Fox Moving!

Just finished up our move with Fox Moving and we are SO pleased with the service. Our movers were Javon, Dee, and Charles, and they were so kind, efficient, and nothing at all was broken/lost. They made moving as stress-free as it could be. We’ve moved a few times and they were the best movers we’ve had so far! Highly recommend.

I had never moved before in my life, and I was so impressed with the way these gentlemen worked and handled all of my belongings! Everyone told me my pre-decorated Christmas tree would never survive, it arrived at the new destination as good as new! Also, they worked so fast, they were always moving at top speed! I was so impressed and would recommend to anyone! You won’t be disappointed!

DO NOT HIRE THIS COMPANY! This was by far the WORST moving experience I have ever had. Ron overpromised and the fox moving team underdelivered. To start we paid for 6 movers, and we only received 3. Day 1 started with the packing team not bringing appropriate or close to enough supplies and really not packing at all just throwing my items in boxes as well as putting items in dirty trash cans and they considered that packing them. When I spoke to the lead packer about the way they were packing, he had a melt down and quit and then verbally assaulted me. He was supposedly fired. Fox decided to send a new crew back the next day to do all packing and moving in the same day. We still didn't have the 6 men we paid for which was quoted in the contract. Only 4 showed up and one had a hernia, so he was unable to do anything, so basically 3 men once again. They failed to get us moved out on Tuesday as was promised. They failed to wrap all furniture, mattresses and rugs as we were promised they would multiple times (mattress's were thrown in the truck next to dirty gardening tools). The crew was working until 2:30 in the morning and was unable to finish. Shame on the ownership for putting their workers in this position when they knew full well getting this job done in one day was an impossible task. My current home and the new home both sustained damage from the move, we have damaged items and a number of items that just went missing. In summary nothing was completed as promised and ownership made no apologies for the fact that they fell very short of the services paid for. They were rude and showed very little interest in customer experience. To address your version of the facts... I am not sure what your employees told you but most of your response is a complete misrepresentation. We were communication with your crew the entire day they were NEVER left not knowing what was going on. More importantly, NOONE EVER REFUSED to pay the bill, we asked for a discount for our troubles and were met with a whole lot of hostility. Jose also tried to charge us $500 for the overnight storage when the agreed upon price was $400 so your statement of you didn't charge is again not true. We were required to be out of our home by Tuesday and your third truck that was needed since you misquoted our move did not show up by 9:00am Wednesday morning as required it showed up more like 11:30, not exactly what I would call early morning. The new owners were trying to move in, and you hadn't finished moving us out. Lastly, your staff was leaving with our goods while we were trying to negotiate a fair price for this disastrous move. We nicely requested they stay until we could finish, and they refused which is how we found ourselves in that position. It's also important to note the police NEVER said anything of the sort about theft of services they actually told us we were well within our rights not to pay you and then everything would need to stay where it was including our goods and your truck while the court figured it out. As a result, we paid because we didn't want to deal with your unreasonable company any longer. Furthermore, the police stayed at OUR request while your staff finished unloading. I provided food and drink for your staff both days they worked and never talked down to anyone so that is also an interesting spin but whatever you need to tell yourself to try to make your business not look as bad as y'all really are! SAVE YOURSELF THE HEADACHE AND STAY AWAY FROM FOX MOVING!!!!