Fix Auto North Park

Great shop! Both accidents I got for my truck; they fixed it and kept me updated on what is going on. On top of that, front desk was very helpful. Cleaned out my truck including interior detailing. Can’t complain! Great job and I’ll recommend them to anyone I know who needs bodywork done on their vehicle

Fix Auto North Park did a fantastic job repairing my car. Arlene was outstanding — clear on expectations, great communication throughout, and the car was ready a day earlier than promised. Professional, efficient, and genuinely easy to deal with. Highly recommend.

Brought my car in after a fender bender. Car was projected to be done after 2 weeks, everything went smooth enough that my car was finished 5 days ahead of schedule! I had a rental, and Fix Auto was able to contact the rental location for them to retrieve the car from their shop. Everything was extremely convenient.

Great experience! Collision repairs were covered by insurance, and the staff was knowledgeable and approachable to my questions about the whole repair process. They had estimated the repairs to take 10 days, and it ended up being 13 days, but they called in advance to let me know ahead of time. My car looks better than ever with the repairs and repaint, and drives perfectly. Did not expect them to vacuum the inside too, but definitely appreciate that. At the end I received a detail packet what was repaired and done to the car. I didn’t get her name at the front desk, but she and Daniel were wonderful throughout the whole process. Would definitely recommend. Thank you :)

If I could give zero stars, I would. I initially took my truck to Fix Auto after an accident in San Diego. From the start, the quality of work was extremely poor. When I picked up my truck, I noticed several issues: • The AC wasn’t working • The headlights were not aligned properly • The bumper started coming off the very next day Unfortunately, I had to leave for a work training in Arizona, so I couldn’t bring it back immediately. I called Juan from Fix Auto, who gave me permission to take it to a local shop in AZ to fix the issues and said he would cover the cost. I took it to Larry H. Miller Toyota (a certified shop), where they disassembled the front and told me, bluntly, that the repair job from Fix Auto was terrible. They sent Juan a quote for the repairs, but he refused to approve it. That left me no choice but to travel back to San Diego — costing me both time and money — and pay Larry H. Miller $325 just to reassemble the truck the way Fix Auto had left it. When I got the truck back from Fix Auto again, the problems continued. Upon starting the truck, I received a “Pre-Collision System Malfunction” alert. Juan initially said there was nothing he could do and almost sent me home (which is 1 hour and 45 minutes away). After some time, he managed to clear the alert. But just a few hours later, the bumper started coming off again. I’ve documented everything, including photos sent to my insurance adjuster. To top it all off, I was promised a gas gift card from Juan for the inconvenience — which I still haven’t received. Bottom line: This shop is unprofessional, unethical, and has terrible communication. I regret trusting them with my vehicle. Do yourself a favor and go elsewhere.