Fix Auto 17th Street

This review is solely for the responsiveness of customer service. Although we did not engage with services, the outstanding effort and follow through of their rep (Lucia) impressed us. She followed up with phone and email and then - a week later- checked-in a final time. Wish she were my doctor/nurse, lol, but if we need car body work done in the future, I will certainly look here. The shop was already recommended by a trusted mechanic in the area. (Shoutout Robert @ Action)

Lucia and her team at Fix Auto did a wonderful job with explaining everything to me. They had a close working relationship with my insurance company which made it all seamless.She showed lots of kindness and clarity. Made the process as smooth as possible under the circumstances. I highly recommend them.

I was recommended to Denny at Fix Body by my mechanic. I first met Denny back in February when someone backed into my car. I went to several body shops in the city and nobody would help me. I pulled up to Denny’s place, and he immediately grabbed a tool, fixed the issue right on the spot, and refused to take a penny. That alone left a huge impression on me. So when my car was recently damaged again—this time by a large garbage bin in two separate spots—I went straight back to Denny. In a stressfull situation, Denny and his team made the entire process absolutely seamless. He listened, explained everything clearly, and made sure I understood each step. Throughout the entire process, I felt respected, taken seriously, not rushed and treated like a valued customer. My repairs took eight days, and my car looks brand new. About seven days into repairs through, staff called to update me, which I really appreciated. And when Denny gave me a specific date and time my car would be ready, it was ready exactly when he said it would be. Overall, I couldn’t be happier with the entire experience. I highly recommend Denny’s family-owned body shop to anyone who needs body work. He is honest and solid and my car looks brand new.

Fix Auto really impressed me. Namely, Leticia who I worked with the most during my car ordeal. My little SmartCar got totaled by an Amazon delivery driver while it was sitting in front of my house. Fix Auto helped me tow the car and then worked with me as I navigated the nightmare insurance problem that is Amazon. My car was at Fix Auto for over 2 months (not common) until I finally donated it but Leticia was super helpful and responsive. While I can't comment on any kind of mechanical work being done, they really stepped up to help me in a time of high stress. Thank you!

Wow, these guys turned a bad day following a car crash around! Our insurance recommended this place and I arrived with our car on the tow truck and were immediately met curbside with a friendly hello and humor (much appreciated after a long day). I mentioned I was short on time and asked if I needed to be there for the unload and they took my number and handled the rest. I got a follow up call BEFORE my issuance with an update on the status of the car. Customer service is A++ Will definitely use Fix Auto on 17th for future car emergencies ❤️