Findlay Roofing

We recently had Findlay roofing out to take a look at what I thought was a leak in our roof, and it was a great experience from start to finish. Tim, our sales rep, was prompt, professional, and took the time to thoroughly inspect everything. He walked us through the possible solutions without any pressure and answered all of our questions. It was refreshing to work with a sales rep that was honest, knowledgeable, and transparent. If you need someone to come take a look at a roof leak, give them a call!

We wanted to share the great experience we had working with Findlay Roofing. It started with the Roof Inspector, Dennis Hurley. His thorough inspection provided us with the information required to make the purchase decision. He was very knowledgeable and made us feel we were making the right decision. The second individual we worked with was Devona from the Business Office. She was able to schedule the installation quickly and was very professional whenever we called asking questions about the process and invoicing. Lastly, the Crew Leader, Alexander Hernandez, and his team. They were exceptional. They work tirelessly completing the work in one day and leaving the properly neat and clean. Thank you for making the experience a positive one.

Roof replaced by Findlay in 2017. Got them specifically for their warranty. In 2022 called them about faint water marks on wall with chimney cap. Man came out looked at it said he put some extra stuff up there but all looked good. Over the years water marks got worse and we called them in 2023, 2024 and this year in June. With same results. Marks so bad I called another roofer to look at area and they found leaking and replaced wood, flashing and shingles. I got in touch with Findlay showed photos. Findlays response. After reviewing the situation thoroughly, we must clarify that Findlay Roofing cannot assume responsibility or costs for work performed by third parties. This is a standard condition of our warranty policy, which is voided when outside contractors alter or repair the roof without our involvement. Based on the photos provided, the leak near the chimney seems to stem from water intrusion through the brick itself. We observed multiple cracks in the brick, and the chimney cap does not adequately cover the top, also evident is ponding water. The rot visible in the images originates from behind the brick, further supporting this assessment. Had you contacted us directly, our next step would have been to conduct a controlled water test to pinpoint the source of the leak and remove any speculation. This approach ensures accurate diagnosis and appropriate warranty coverage. Then they showed us pictures of the brick and chimney cap that they had not shown us before which we would have taken care of if we had known. So they don’t care about helping you fix a problem. Why didn’t they do the controlled water test years ago? Thanks Findlay! At least we know what we need to do now.

Findlay Roofing installed this roof on May 15th 2025. The roof is sinking in places. Shingles are coming up. Nails are wedged between the gutter and the house. The shingles installed are not the shingles named in the signed contract. Findlay Roofing has placed a lien on my home and is now threatening me with a civil lawsuit because I have not paid. Would you pay for this roof? I have never refused to let a representative from Findlay Roofing on my property. Findlay posts publicly on Google that they want to address the issues. Just this morning, 10/6/25 , Findlay Roofing told the Better Business Bureau they would not.You can come to my property with a crew ready to install the correct shingles, Owens Corning TruDefinition Duration Architectural Shingles in Driftwood and repair the structural issues in the photographs I posted. Update: 10/10/25 Brendan Casey, GM @ Findlay Roofing, emailed me that they will not put the correct shingles on my roof and they will not fix the structural issues shown in the photographs. Update 10/23/25: I want everyone thinking about inviting a sales representative from Findlay Roofing into your home for a sales appointment to know that they are recording you. Now unless you reside in a two party state, where both parties in the the conversation must give consent, this is perfectly legal. However, coming into my home, recording me, and not telling me is creepy. Why not just tell me you're recording the sales call for safety and training purposes? Here is an email from Brendan Casey, GM, Findlay Roofing.

Findlay was so professional and the customer experience we had with them was phenomenal. Our insurance gave us 2 weeks to get a new roof or they would stop our home owners insurance coverage due to our roof being in too poor condition. Findlay took this stressful and time sensitive situation very serious and they were there for us every step of the way. They scheduled us for an inspection appointment right away and set us up with financing options. They were able to rush our application and schedule the new roof install the same week! They began work at 7am and completed by 1pm. They left my property super clean, I could not see any debris or nails anywhere. I was very impressed at how clean they left it. Cannot thank everyone involved enough. Special thanks to inspector: Garret McGuirre, Project manager: Lina Moreno, and Crew leader: Jesus Gonzalez