Cubeit Portable Storage - Burlington

Had the WORST experience with this company. After reading reviews not sure how this has this high of ratings . This would Have gotten 5 stars on pick up and moving it but the delivery….. HORRIBLE EXPERIENCE I scheduled my pick up with my movers on Monday Jan 5th. Took the day off work drove in a snow storm to Burlignton location at the time I was supposed to go , just to pull into the lot and not know where I was going or having an direction, signage or clue. I called customer service right away and told me to drive to the way back of the building? Anyways found all the cubeits. I then called a second time back to the same customer service as my number on my storage unit wasn’t viable and didn’t look like a few others neatly placed for pick up. I spent 35 minutes with my movers trying to locate my number. I found it under 5 other units! Not ready to be picked up that day and no way to access it( see uploaded pictures) I then called back a 3rd time and the agent said “no pick up is tomorrow” when I asked to speak to a manager the manager informed me no the pick up was today and he had no clue why it wasn’t ready to be unloaded. I wasted $500 paying the movers to basically just go home as we wouldn’t be able to do the job that day. I then called back and arranged delivery to my new address. I got a voicemail from a manager saying “ALL FEES WOULD BE WAIVED” , this is indoor rent in the story since he failed to mention that there was a charge for “gas and negotiable driver fees “ Anyways they schedule my delivery for today . Between 7am and 7pm. I hired ANOTHER set of movers . I get a text at 11:39am saying our truck will be at your house in 15-45 minutes. I call the movers to come for 12;30pm. At 12:35 everyone was there ready to help. No cubeit no truck . I call customer service AGAIN at 1pm saying okay now it’s 1 hour late I get this answer “well we can’t call our drivers it’s against the law , and maybe there is traffic “ how does this make sense ? Why would they tell you a time before the driver punches it into the GPS. I asked that agent to speak to a manager .. he said yep as long as I put a claim in by 2pm today a manager will call you back by end of day…. Well end of day happened NO call back. Also I am getting charged for the delivery of $115 , I’m not sure what else will get charged but will wait and see. I have warned all my contacts already, the movers I used today and the movers Monday to warn their clients about this company. I will continue to tell the public how HORRIBLE of an experience this is. No one will even call you back from a higher up position. What a horrible company

I highly recommend Cubeit for your storage solutions needs. We called for the rental and it was dropped off within 48hrs. Having the cube in our driveway during our renovation was very convenient. The communication from the folks at Cubeit was fantastic every step of the way and the price was reasonable. To make it even better, they are a Canadian company. Thanks Cubeit!

Very organized, everything went smoothly, and nice people! I would recommend Cubeit over the other big competitor who attempts to make their website look Canadian while their head office is in Texas. Cubeit is Canadian based in Calgary. Thank you so much!!!

Exceptional service! From beginning to end, everyone I’ve spoken to Tabatha, Erin, even the cube delivery gentleman was awesome! This company has made our move and storage experience stress free, accommodating changes and making sure we have everything ready for the next house. It’s been a very long time since I had a good experience with a company like this. I strongly recommend this company to anyone looking to move, and storage. Cost effective, amazing service, and a Canadian Company! Thank you Cubeit for a seamless move experience!

Ordered on line was very easy. Agent called worked with me to get it as close as date I could. Arrived when they stated first thing. Worked with me with tight deadline to get picked up . Exactly how they described . Sent a lock that was packaged and brand new.