Crunch Fitness - Scotts Addition

I have tried to cancel my membership since a week after opening this account because I can not stand this gym. Understaffed, stinky, overcrowded and under equipped. The cancellation process is insane, and the auto charge works in a way that I’ve never seen before so you can’t just turn your card off. If you call to cancel they will tell you you have to show up in person, if you show up in person they will tell you that they are unable to cancel accounts and that the manager will be in in a couple hours, try mailing a certified letter. If you try to send a letter, they will act as if they never received it. Unless you’re looking for an unmaintained squeaky treadmill to jog on, don’t waste your time and money here.

Jess is the best front desk person ever. We love Jess. Great attitude and always welcoming!

Over the past year, I have attempted over a dozen times to request Crunch fix or replace their bikes, as only a couple work reliably - though even those are growing increasingly rusty (or appear to be eaten by a gym rat). For the past few months, I have been frustrated by Crunch renovations on everything else - including reupholstering the weight machines and trucking in new treadmills - with the sole exception of the bikes. They are clearly a tetanus risk and replacing all of them needs to be prioritized.

At first I was going to the Midlothian location bc they had the kid section but I started getting up at 430am just so I didnt have to bring my crotch goblins. This place is always so clean, it gets a little packed but, its a gym right? People pay to be there so theyre there at all hours. Vinnie is there every morning, he greets me by name and is consistently working the entire time making sure the gym is stocked, clean, and organized. Great location to visit

4th update: 9-27-2025 gym should open at 6am. I was there until 6:33 and it was not open. Another person who arrived also said this wasn’t the first time it happened to him this month. So how often is this happening. Why won’t the gym do something? I emailed them and told them there were multiple ways to fix the issue. Either have 2 staff available at open to lessen the likelihood of not opening on time, give us an emergency number to call when it’s not open, or give us access with a code or a key fob. It’s quite simple. 3rd update: 6-12-2025 gym opens at 5am but no one was there at 5:55am. This is the 3rd time it has happened to me. Things happen, people don’t wake up on time, why doesn’t management have a backup plan for when that happens? This should have happened once and then the issue rectified. 2nd update: No one at the front desk this morning for the entire 40 minutes I was at the gym. While it was open, what’s the point of locking the door if staff will not be there to answer questions. Also note, since they have an unlocked computer and no staff, this seems like a big security risk for personal details and possible billing. Update to my review: today I visited and it’s almost 6am and they still aren’t opened. It’s supposed to open at 5am. This has happened to me twice in 2 months and another guy waiting outside it has happened to him 10 times. So clearly this is a problem that they refuse to find a solution to or at the very least are unaware because there is no way to communicate with management. On one visit I found that 4 of the paper towels holders were empty (I haven’t counted but that has to be 50%). I told the front desk and the 2 of them laughed and said they would let Marie know when she got in!!! What is the point of the front desk staff if not to fix issues? They are hardly ever at the front when you walk in so is their only job to unlock the door in the morning? I would have notified the facility directly instead of a review but there is no way to provide feedback to someone other than at the front desk and we know how that turned out.