Carole's House Cleaning

We had a cleaning service come to our home yesterday, and I wanted to share what a great experience we had. The gentleman they sent, Bryan, did an outstanding job from start to finish! He was very patient and took the time to walk through our home with us before getting started so he could fully understand our needs and expectations. Throughout the process, he was extremely careful with our belongings. Making sure any small items he moved were placed right back where they originally were. When he finished, he invited us to walk through the house to make sure we were completely happy with the results. That level of professionalism and attention to detail really stood out. We truly appreciate the care and effort Bryan put into his work and would gladly recommend this cleaning company to others!

⭐⭐⭐⭐⭐ This is the second time I used Caroles cleaning team, and once again they exceeded my expectations. Alexis is extremely professional, paid close attention to every detail, and worked in a very effective and efficient manner. I really appreciated how they customized the cleaning to my home’s specific needs. Alexis was also very professional and on time, which I value greatly. I highly recommend them and will definitely continue using their services. Thank you

Carole’s Cleaning Company is phenomenal and Lisa is a total superstar. My place has never looked this good. She was professional, incredibly thorough, and caught details I didn’t even think about. This wasn’t just a clean, it was a full glow up. If you want spotless, stress free, next level results, ask for Lisa. I’m recommending her to everyone.

CONSUME BEWARE!!! Had paid $1180 for their move in services, including washing interior windows, general cleaning of the bathrooms, kitchen, refrigerator, and carpet/tile with grout sealing (mind you, the entire house is empty as we have not moved in yet). I had confirmed weeks earlier their “team“ would be at the house “early in the morning“ so we could start moving in later that evening. What really happened…there was 1 individual who showed up in the morning to do all the house cleaning. She was there well over 4 hours and I’m not sure what she actually accomplished as you’ll see from the pics attached to this review. The outside of the toilets were still dirty, the shower was not touched, the inside of the fridge was not cleaned, and there was still dust on the windowsills. The carpet/tile guy didn’t even come till after 2 PM and was from an entirely different company (Mr Clean Carpet Care). He was rude and very unprofessional. Because of how late he was, we weren’t even able to start moving in until the next day. It turned out both of these services were actually contracted out and not directly employed with Carole’s house cleaning services as implied when I made the appointment in the first place. And instead of paying $1180 to Carole’s, I paid $400 directly to the house cleaning individual and $1180 to the rude carpet cleaning individual. When I voiced my concerns with Carole’s, I was told by Edward to send pictures of my concerns and he would get back to me after talking with his manager. I sent Edward the attached pictures and never heard back from him, that was over 2 weeks ago. I feel completely scammed over the cost I paid for such a poor service and highly advise anyone from using this company in the future.

This was the best house cleaning service I've ever had! Brian kept me in the loop as far as exactly what time the cleaner would arrive, and Anna arrived promptly on time and got to work immediately. She was very efficient and thorough, and I will definitely hire them again! Also, their price was literally half of what was quoted by another house cleaner. Give this company a shot - they provide exceptional service from beginning to end and do the job well.