Caliente Plumbing Heating And Air

James Samford from Caliente came out to work on my water softener and fix my sink, and he was great. Super easy to talk to, clearly knew what he was doing, and got everything taken care of without any hassle. He explained things in a way that actually made sense and didn’t rush the job. Everything’s working perfectly now. I’d definitely call Caliente pluming again and would recommend James to anyone needing plumbing work.

Great experience with Caliente for a hot water heater install. I was worried about the timing, but they were incredibly punctual and professional throughout the visit. The installation was clean and well-executed. It's clear they take pride in their work. I’ll definitely be using them again for any future plumbing or HVAC needs." James Samford keep up the good work!!!

Caliente is always on point! They serviced our old address for years and when we moved we needed a new water softner. They gave us a great price and James came out to install it ASAP. James was very kind and professional and walked me through everything I needed to know on our new water softner! Looking to possibly add a reverse osmosis and alkaline system from them too!!

After purchasing a new home, we had a rude awakening when our underground sewage lines backed up. Not only did they back up, they bubbled up into our shower, bathtub and toilets. We were already fans of Caliente from our previous home and called them immediately. Devon arrived within the hour and got to work. He was professional and friendly, even when delivering some pretty bad news. Devon advised his supervisor, Rick, of the situation and he arrived to assist. Apparently the two Sycamore trees in our front yard had attacked the pipes looking for water. Both trees had to be removed, and our front yard became a mud pit due to heavy rains that showed no mercy. An unexpected blessing occurred when we discovered that our homeowner's policy actually covered both the damage and repairs. Caliente stayed with us throughout the entire saga, replacing the damaged pipes and ensuring that our water was restored. They efficiently provided all information that our insurance company was looking for in order to file the claim. With a situation of this magnitude, it was a wonderful feeling to have a whole team doing their best to restore our water. We will continue to call Caliente and recommend them to family, friends and anyone who asks.

For my review, please note I am a full time licensed real estate broker and have been for 18 years. This is my experience. Don’t waste your time. I had a Trane ductless system put into my house for my garage and a climate controlled area in my attic. 2.5 years after installation we were having several issues. I called out Caliente and they sent one person who looked it over and said it was fine. I was still having issues so I ended up taking the system apart myself to find out that it was improperly installed in the ceiling cavity and it was leaking condensation all over the drywall. We end up having a mold issue and finding out that the drain lines to both units were installed improperly. I called Caliente again with pictures and they sent someone else out and they obviously did not know what they were doing. After fumbling around he left and I called back two days later to find out that that employee had been fired. I ended up calling another AC service, NorthEast air-conditioning, and they sent someone out who diagnose the problem immediately and ended up taking the entire system apart and also was able to have all new parts ordered for the interior ceiling mounted unit since it was covered in mold and was damaged. All of this was covered under warranty and I just had to pay for labor. Still to this day Caliente has not called me back to try and resolve the issue and I’m out $650 for the labor of another hvac company and I ended up having to fix the drain lines myself. I would not do business with this company.