BWS Plumbing, Heating & Air Conditioning

Heater stopped working and BWS was able to come out same day. Their starting prices were comparable to other companies that I checked on. Service was amazing. Jeff called in advance, arrived promptly, and spent time answering and explaining any questions that I had. He was very courteous and put on shoe coverings immediately upon entering the house. Jeff had the furnace up and running pretty fast. Final price was super reasonable. I would definitely use this company again. Highly recommend.

Bws Great customer service, Skilled, knowledgeable, and informative Technician, Fair price. I was pretty (read: EXTREMELY) nervous about having to call in for boiler repair when mine crapped out. It was minus 10 degress and forecast to drop to minus 20. I knew whoever I talked to would have me over a barrel. My assumption was that needing fairly immediate service wasn't going to help - IF I could get anybody to come out right away. I had never heard of BWS - and actually called them by accident. Serendipity reigns. The person who took my call (Gretchen?) was crazy helpful and scheduled someone to come out within a couple of hours. The call charge was very reasonable and would be applied to any work done. William the Tech Dude was awesome: friendly, knowledgeable, patient (I tend to have a lot of questions). He offered my two options: fix what I had or replace it with new. The price for both was very fair and in any event was not some crazy-ass "gotta replace everything" plug to transfer $ from my pocket to theirs. The price given was fixed and not by the hour. William was very effiicient and so it equated to a healthy bill rate, but it also included all the extra time it took for him to go get the necessary part. I was more than happy to pay it. The flip side would be an hourly rate with no cap that gets inflated and a final cost triple of what I paid. I picked the replace option and William showed me exactly how it was done and walked me through some preventive mainteance steps and tips for making my radiators work better. I am exceedingly happy with the service provided and I have a boiler that doesn't sound like it's going to blow up anymore. My only suggestions: 1. a link or leave behind spec sheet for the item(s) installed so customer remembers what they have. 2. a BWS sticker with contact info on it so if anything else ever happens, they get the call (the probability I'll forget within a year or two is fairly high and eventually, I'm going to need to/want to replace my old boiler or water heater or install a heat pump ac) In any event, I highly recommend BWS. If William shows up, tell him hello from me.

Great Experience With BWS! I had an awesome experience with BWS for my furnace replacement. From the start, Mike Joritz made everything super easy. He explained my options in a way that actually made sense and never made me feel pressured. Really appreciated how straightforward and helpful he was. On install day, Luke Johnson showed up right on time and did an amazing job. He worked efficiently, kept everything clean, and made sure the new furnace was running perfectly before he left. The whole process was smooth, stress‑free, and exceeded my expectations. Highly recommend BWS — and if you get Mike and Luke, you’re in great hands.

I had BWS (Better Way Service) come out give us a quote on a new furnace & AC unit. They were professional, knowledgeable and on time. We decided to go with a complete furnace & HVAC system. I would recommend this outfit. Forgive me but I believe Josh or Jordan was our sales consultant. He was great & very knowledgeable. That said once it was set up we had Chet come out and install the complete system again forgive me Chet had someone helping out as well, but these two were here @ 9:00am (the day after Christmas) very courteous, respectful of the house, hard workers and completed the installation at 9:00pm. It was a full day. They will need to finish the AC hook up in the spring (charge the line set). Again great job Chet & BWS. I will recommend you to anyone. Thanks, Steve

I hired this company upon a referral, and it was totally worth it. I needed a shut off added behind The gas stove but high up, so it would be easy to reach without having to pull the stove out every time and it was quick work. Mike V was polite, made me feel comfortable and was very knowledgeable. I asked lots of questions and he knew the answers right away. That made me feel sure that they were doing good work and we weren’t gonna blow up the house ! (jk) I will hire this company again absolutely as a matter fact I’m already planning the next job.