BeWell, New Mexico's Health Insurance Marketplace

Carol was incredibly helpful while guiding me through the application process. She was kind and knowledgeable and explained everything thoroughly to me. I was completely satisfied with my visit.

Carol was amazing she did a great job at answering our questions and explaining them in further details when we had questions. She made us feel comfortable with our visit and was very kind

Phone calls to BeWell Customer service have been answered promptly by nice, knowledgeable people. the phone system itself is very very problematic....first of all, when you answer all your prompts it takes you to a final question with only one choice: something about tax prompts, and if you don't choose that answer, it hangs up on you. So you make that choice and then it starts asking for all your personal info: JUST CLICK YOU DON'T HAVE IT, because the system cannot save it....it gets to the last question and says "do you agree for us to call you back?" but it doesn't give you number choices and it doesn't recognize your voice or any numbers you punch, so it simply says "can't verify your info" and sends you to an agent who re-asks all the same Qs. But the most obvious glitch is that they system doesn't seem to have accurate guidelines for whether you might qualify for Medicaid, so it sends you to the Medicaid system, and then you wait months and months to get a denial, and by then you have missed months of coverage, because while Medicaid might be back dated, enrollment in health care coverage from BeWell is NOT. So my advice, unless you are pretty sure you qualify for MC, just decline it. If you are borderline on income, you can probably get some kind of coverage without a premium anyway.

I needed help finding health insurance; so I visited the Be Well office in the morning. We were having some issues with the process but Carol was so patient and sweet that she didn’t get frustrated, instead she ask for help to one of her coworkers, and he came and help her right away. They both figure out what was wrong and finished the process. It’s very comforting to know that this people’s main goal it’s to help you. This was a great experience, I hope for this kind of customer service in the whole world. Thank you Carol! Sorry I made you work so hard.

I have had to visit this office multiple times over the last few months to get our insurance situated. All staff members are very helpful In the office. Today, Mariah was especially wonderful to myself and my family. She was attentive, empathetic, and patient explaining all of the insurance plans. I am very thankful to Mariah for helping us find the right plan. Also, I am very thankful that I have an office like this to walk into anytime when I am overwhelmed on the website.