Aspinwall Baystate Plumbing, Heating, Air Conditioning

If I could give more than 5 stars I would! Andrew came out for my service call, he was on time and highly professional. He thoroughly investigated the issue and after a few hypotheses nailed the issue. Couldn’t be happier with the service received!

Daniel was amazing with getting our gas fireplace up & running. He was professional & knowledgeable. He was very respectful to our house by wearing booties on his boots. He also clean up after his work. It was an phenomenal experience, we would highly recommend this company to everyone!

Do you know how rare it is to get a return call for service and then to have the technician show up on time? Well, that's exactly what the Aspinwall team did this week. I'm a first-time customer and after this 5-Star experience, I'm sure this is going to be a long-term relationship. If I had to use one word: Extraordinary. Another is Exceptional! Polite, prompt, professional, knowledgeable and honest.

Let me start off by saying I did my own diagnostics so I knew exactly what this part would cost me but I chose to have a recommended company come out. Two technicians showed up One was in training The older one is the guy that did the work he was cool at first told me a little story about how someone made a phone call to the office because he said to a customer who wears the pants in your family because The husband had to ask the wife first before he moved forward with whatever job they were doing. I told him I get the same thing in my line of work but I have never once said to a customer who wears the pants in your family. So he installs my electrical part which took less than 10 minutes they were here no more than a half an hour which is on home surveillance. After the installation he said do you want me to go upstairs and check the heat or can you do it I said I'll do it She's in her robe she wouldn't appreciate that then he proceeded to say oh yeah I definitely want to go upstairs and I said are you kidding me she would have a meltdown he said yeah you should let me go upstairs I can go check your heat and then it dawned on me this guy does not know how to talk to customers I felt extremely violent after hearing that so I was done with him at that point. So we get outside the older guy was in the van the younger guy pulls out his cell phone and says to me the bill is $699.00 and I said are you kidding me why would it be that kind of money? So then he hands me his completely shattered phone and I said do you have virus protection on this phone and he said no I didn't know you can have virus protection on your cell phone and I said you absolutely can what network are you on and he said AT&T and I said you probably have a free virus protection with your plan why would you not have virus protection your phone could be compromised and you don't even know it. He then told me that his bank account had got hit for dollar increments so that means they were testing his account which also means his phone is compromised and this company is accepting credit card payments over employee personal phones. So we call up the company asking how the day come up with their prices and can they break down the itemized bill she said they don't do it like that they just charge a flat fee I just looked at another video and a guy got charged $300 and 50 something dollars for a gasket how in the world am I being charged $699 for a unit that I could have bought online because I looked for it at $65 The top price for what I was looking for was $85. The reception is said that they were going to have accounting call and they never called. And the best part is my significant other is head of HR and does accounting so she knew the right questions to ask and the woman fumbled. I have disputed my charge and being that I am a business owner I would expect a customer to do the same thing to me that price was outrageous. Update: ⭐⭐⭐⭐⭐ Owner and I spoke and He's really a nice guy. After a conversation we came to a conclusion and it worked out well for the both of us

Aspinwall put in our new gas insert in and the entire experience was seamless. Lots of moving pieces but Mike made it happen from coordinating with the electrician to the chimney liner company and finally the install. Highly recommend!