Abacus Plumbing, Air Conditioning, & Electrical

Ethan with Abacus Plumbing came out right at 5pm and worked until 8pm to get our main water line repaired properly. Earlier this year the same issue was addressed by a different technician, but it was clear Ethan had a much deeper understanding of the problem and how to fix it correctly. He was knowledgeable, thorough, and took the time to make sure the repair was done right. Really appreciate his work ethic and expertise. Highly recommend asking for Ethan specifically.

Met with Donald and had a great experience. He was professional and knowledgeable. The water heater replacement was speedy. I’m thankful for the quick turnaround with being able to have our water heater replaced when a problem arose. Highly recommended.

Donald and Ethan did a wonderful job. I had an angle stop that had flooded out my bathroom. They replaced both the hot and cold for that vanity as well as the angle stock for the toilet. They also recommended that I replaced a soft copper piece underneath my kitchen sink. Tremendous job from McDonald’s and Ethan won’t call anybody else but Abacus plumbing.

2 stars because they at least gave me a good deal on a good unit, and the AC and furnace unit was installed correctly but the ductwork installed is poorly done and needs replacement after less than 3 years. They did promptly came back to fix a mistake (installed a return as a supply), which is good service if poor craftsmanship. Abacus installed a new unit and ductwork the day before Thanksgiving 2.5 years ago and I think they really rushed the installation job of the ductwork, and also did not replace all the ducts that they had agreed to. The agreement was to replace all the ductwork that was reachable in the attic, and leave the ductwork in the walls. They missed or neglected to change 2 ducts and one of them is now the source of some water damage due to condensation in the insulation. The installation of ductwork is a total mess. So many separate connections into a too small airbox, with the ductwork just jammed through rafters and piled on top of each other on the ground. It's no surprise that 2 ducts are now full of water in the insulation and need to be replaced. I want to give them the benefit of the doubt that this installation was done badly because it was the day before a holiday, but I still wouldn't recommend this company for duct work. They did fine work on the unit itself but I really wish I hadn't paid them extra to replace ducts, they only made the problems worse in the long run. Update: The reached out, I took the morning off work so a tech could come take a look. He took some pictures, said his boss would call me back, then they blew me off.

I can't recommend Abacus enough; they are super easy to schedule with, reliable, efficient, and provide outstanding quality results. We've been able to rely on them for several needs including new electric wiring, water heater maintenance, and most recently HVAC maintenance. If you need HVAC service ask for **Pedro**! He is very knowledgeable, respectful, thorough, and does an excellent job making sure you understand the work that has been done. Before he left I had an email with a receipt, a detailed report of everything he did with numbers/readings from the unit and detailed pictures of everything! We were worried about mold and he didn't just tell me there was no mold- he SHOWED me pictures of the inside of the ducts, and all the areas that are sealed correctly to prevent mold. Our family feels so much better now! We will continue to call on Abucus for our homes needs, not only because they are reliable and keep us informed, but because we feel safe having them in our home. Thank you Abucus and thank you Pedro! Keep up the excellent work, youre making a difference!